Kitchener's premiere live music venue and casual dining restaurant in the heart of town at the beautiful Victoria Park. Craft beer on tap and delicious home cooked food in a friendly and inviting atmosphere.Open all year round come and join us!Closed October 30th for renovations, re-opening Monday November 7th, come check out our great new look!Also coming soon our exciting new menu...see our website for details and updates.kwboathouse.ca

Ensured on time delivery of propane safely while maintaining and exceeding efficiency, profitability and volume targetsCoached and developed a team of up to 22 direct reports including dispatchers and customer service representativesPromoted and enforced use of technology and leveraging its full potential to schedule efficient routes for drivers and technicians ensuring the customer’s needs are metNurtured customer relationships which yielded continuous growth of… Show more Ensured on time delivery of propane safely while maintaining and exceeding efficiency, profitability and volume targetsCoached and developed a team of up to 22 direct reports including dispatchers and customer service representativesPromoted and enforced use of technology and leveraging its full potential to schedule efficient routes for drivers and technicians ensuring the customer’s needs are metNurtured customer relationships which yielded continuous growth of satisfaction survey resultsSuccessfully implemented remote tank monitoring project; installation targets were exceeded and leveraged significant improvement in efficiency and customer service resultsActively participated in a corporate restructure plan which included successful change management along with the launch of a new national management operating system to improve productivity Show less

Led operations of two stores; collaborated and liaised with management and team members to determine, develop, deploy and maintain best practices, removed obstacles and consistently applied and enforced standardized process and procedures Awarded both the Gold and Platinum awards of operational excellence including financial and customer service results

Managed the development, implementation and entire operation of the corporate training store; raised ranking of restaurant from fifth to first overall while increasing year over year sales from $2.7 million annually to $3.1 million in a two-year spanDeveloped and implemented weekly management meetings/quarterly staff meetings, analysis of sales and labour reports, P & L statements and development of action plans Prioritized and responded to guest/customer feedback ensuring… Show more Managed the development, implementation and entire operation of the corporate training store; raised ranking of restaurant from fifth to first overall while increasing year over year sales from $2.7 million annually to $3.1 million in a two-year spanDeveloped and implemented weekly management meetings/quarterly staff meetings, analysis of sales and labour reports, P & L statements and development of action plans Prioritized and responded to guest/customer feedback ensuring timely resolutions as required; implemented short/long term action plans to improve guest/customer service Show less

Collaborated with various teams including construction, operations, training and franchisee to ensure timely completion while maintaining or exceeding budget targetsCoordinated and conducted franchisee orientationsEffectively structured new product launches and promotions, training and in-service coordination

Oversaw restaurant operations which included administration, payroll and budget managementAchieved successful reduction of Cost of Sales through daily and weekly inventory controls and analysis, in line with projected budgetsCoached and developed the team of 40-60 to achieve and exceed goals, objectives and key performance indicators