James Mckinney Email & Phone Number

• Recruited to build team of program managers and business intelligence engineers to improve fulfillment and delivery networks performance in delivery estimate accuracy• Improving fulfillment and delivery networks combined performance by over 700 bps• Managing programs for faster-than-same-day network performance, improving performance by over 400 bps• Working across operations planning and execution, including labor planning, sales and operations planning, supply chain optimization, operations processes, network design, and route planning, during time of sustained heightened customer demand

• Led delivery operations for eleven stations of over 7,000 drivers, working with dozens of delivery service partners to improve year-on-year on-time dispatch by 35% and key quality metrics by over 50% during a significant increase in volume delivery• Managed network program to improve rostering accuracy to reduce defects and realize 32 bps year-on-year improvement• Spearheaded program for deliveries per paid hour improvement for 26-station area, achieving 85% to optimal cost and #1 in the delivery network• Developed and piloted program for delivery area demand management in rapidly growing markets, ensuring delivery capacities to each delivery service partner company matches projected customer demand

Greater St. Louis Area

• Led outbound department of 22 managers and over 1,800 hourly workers in established robotics warehouse with top volumes in the network during COVID-19• Improved outbound quality and exception handling performance categories by over 20% • Launched inbound department of 15 managers and over 1,300 hourly workers of new robotics warehouse with one of the top productivity and lowest customer order processing misses of all launch buildings

Columbus, Ohio Area

• Led team of six managers and over 400 hourly workers, leading to a 22% increase in productivity• Focus on leadership development led to five manager promotions and seven hourly supervisor promotions• Managed exception handling process for inbound department of the largest volume building in the robotics network, leading to a 22% increase in quality with a 36% increase in productivity, realizing over $1MM in labor cost savings and the best performance in the robotics network

Elected to Term Membership, 2024-2029.

• Focused on operations and supply chain• Elected section leader of 60 students• Inaugural member of leadership team for Adam Smith Society chapter, winning best new chapter 2016-2017

Monterrey Area, Mexico

Delivered operations optimization solutions for Fortune 500 company, resulting in over $2.5 million USD/year of cost savings.

Greater Milwaukee Area

Performed analysis of Amazon Robotics inbound quality operations, resulting in 10% error reduction.

Raebareli, Uttar Pradesh, India

Conducted growth strategy analysis to identify challenges and opportunities for growth to meet 10x expansion plan for NGO focusing on empowering impoverished local population.

Fort Lewis, Wa And Afghanistan

Served as a active duty US Army officer. Led 25-soldier unit in dozens of missions in Afghanistan as a Stryker Reconnaissance Platoon Leader. Managed all logistics operations for 500-soldier unit inactivation as a Squadron Logistics Officer. Later held positions above junior rank while serving as Brigade Logistics Officer and Battalion Operations Officer. Completed active duty service with the rank of Captain.

Master Of Business Administration (M.B.A.)

Activities and Societies: Section President, Community Consulting Club, Adam Smith Society

Bs, Comparative Politics (Honors)

Activities and Societies: Debate Team (Policy)

Education record