Steven Mckinny Email & Phone Number

Raleigh, North Carolina, United States

Scottsdale, Arizona

In addition to the previous role as the Sr. IT Business Systems Engineer my responsibilities increased to include directly working with Development and supporting Dev Projects in a pilot hybrid Operations Role, AKA DevOps. Some of the additional responsibilities I took on were: • Led the implementation of a multi-language enhancement project to expand upon international customer reach in an expansive C# application, adhering to a hybrid Agile methodology• Contributed to business analysis meetings to establish requirements of existing and potential clients, then communicated these to developers while ensuring deliverables were met on time• Performed server-side software implementation onboarding of various SaaS for new business, along with adding additional services to existing sites, while ensuring an exemplary level of customer service • Subject Matter Expect of Élan and all supporting services, partner contact, Tier III operations support

Houston, Texas Area

• Migrated a physical 3-tier SaaS environment, cross country to a cloud managed platform running on VM• Provided 24/7 emergency support for high availability services, managed web & application servers• Managed aspects of the software development life cycle from; implementation, supporting the product, working directly with programmers & IT to resolve issues and deploy upgrades / patches • Developed internal and external user guides; wrote and defined custom operating procedures; established best practices company-wide, conducted root cause analysis

Houston, Texas

• Administered; network connections, DNS management, SSL certificates, AD & GPO entries • Established budgets for software and hardware acquisitions, performed satellite office integrations • Innovated company practices by campaigning for network redundancies that mitigated down time • Monitored networks, servers, & applications; ensured high Quality of Service; prevented intrusions • Managed the geographic diverse disaster recovery site; performed afterhours operations

Phoenix, Arizona

• Provided fast friendly customer service in consumer electronics • Achieved 2009 Team Knowledge award for distinguished product knowledge • Met and exceeded every quarterly net sales, gross profit, warranty, and credit card applicant goal set forth • Received numerous letters of excellent customer service, written by patrons to home office