Mckenzie Millican Email & Phone Number

Programmer and project manager for ArtsVision's comprehensive and customizable artistic management software. ¬ Leverages artistic administration experience to support clients in analyzing and updating their existing business processes and bringing them into ArtsVision. ¬ Serves as translator between client needs and technical requirements by project managing complex implementations, working as a liaison between client departments and ArtsVision resources. ¬ Empowers clients to become expert ArtsVision user via training, documentation, and support. ¬ Utilizes SQL knowledge for report development and application configuration to provide clients with the custom tools they need for their business operationsCurrent or recent projects include:¬ House management and post-production reporting in ArtsVision ¬ Front of house and usher staffing and scheduling ¬ Synchronizing calendars between multiple ArtsVision clients utilizing a shared venue ¬ Implementing student-facing room request modules to allow for simplified booking of venues for casual users

Bethesda, Maryland, United States

Served as a business analyst for implementation projects for Euclid's Association Management Software ClearVantage (AMS). ¬ Participated in every step of the implementation process, including but not limited to documenting process models, preparing functional and technical specifications, configuring software, writing SQL-based reports, testing, preparing training documentation, delivering the system and providing post-implementation support.

Washington D.C. Metro Area

System administrator for enterprise applications at the Kennedy Center, with a focus on Tessitura (CRM) and ArtsVision (venue management tool).¬ Served as CRM resource for a major system upgrade of the CRM software paired with a migration of all CRM and website related servers from on-premise machines to AWS servers. Managed user testing, user training, installation of new environment, and troubleshooting and resolution of all bugs. ¬ Served as CRM resource for transition to brand new website, including troubleshooting data/CRM related issues, and configuring and training users on new functionality in advance of launch.¬ Provided day to day support of over 400 users across the Kennedy Center, including but not limited to troubleshooting application errors, ad hoc SQL data pulls, report writing, data governance and management, development of new custom features and enhancements, writing documentation, user training.

Chapel Hill, Nc

¬ Project managed a database deduplication and clean-up for a consortium¬ Implementing projects such as print-at-home ticketing, guest checkout, stored credit cards, and improved reporting¬ Providing Tessitura administrative support to both organizations in consortium, including managing testing for Tessitura V15 ¬ Creating Tessitura training programs for undergraduate student assistants, including designing a semester-long independent study in data analysis and arts marketing through Tessitura

Washington D.C. Metro Area

¬ Reported directly to and worked closely with the Managing Director of Studio on various research or project management needs.¬ Project managed the FY18 mid-year budget revision and FY19 budget development process, including taking the lead on developing reprojecting the marketing department budget¬ Worked with marketing department to implement data from RMA, TStats, and Tessitura to inform dynamic pricing and marketing strategies ¬ Served as liaison for the Board of Directors; managed all scheduling, took minutes, and prepared and distributed all materials for Board and Committee meetings

Chapel Hill, Nc

¬ Served as production assistant for various professional mainstage productions at PlayMakers Repertory Company, a LORT D theater company housed on UNC’s campus. ¬ Created and compiled show-related paperwork, and managed deck crew during run of show.

Poughkeepsie, New York

¬ Served as the stage management intern for five readings/workshops during New York Stage and Film and Vassar College’s summer 2016 Powerhouse season (Taylor Mac’s 24-Decade History of Popular Music, Bill Pullman’s The Wild Hunt, Stephen Belber’s We Are Among Us).

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Pauper Players; Company Carolina; Playmakers Repertory Company

Education record