Mark Mcknight Email & Phone Number

Montreal, Quebec, Canada

Responsible for the building of the office infrastructure that serves as the central hub for Business Change. Responsibilities include:• Day to day management of a team of documentation and training specialists including needs assessments, program design, evaluation, and continuous improvement objectives.• Established new processes to ensure projects reach a go-live state with complete documentation and training in a timely fashion• Met with SMEs and team leads to establish Documentation & Training needs, best practices and next steps• Created a new Documentation and Training repository using Confluence• Created a series of intake processes and task management protocols using Jira• Enhanced company-wide awareness of tip of the spear projects and improvement to augment adoption and go-to-market speed.

Montreal, Quebec, Canada

Helped create and develop the content management team for the newly formed Sales Enablement department. Responsibilities included: • Creation of the Sales Enablement Archive(The SEA) for our Enterprise sales team. This repository is now the go-to location for all Sales material.• Responsible for the completion of all incoming RFPs• Updating and creating Sales-centric material (Sales Decks, Work Instructions, FAQs, User Guides, One Pagers).• Developing and organizing reference materials, visual aids, and other education materials for training purposes.• Admin of the Loopio RFP system for Paysafe• Providing research assistance to management.

Montreal, Canada Area

Responsibilities included:• Managing a team of Documentation & Training specialists to ensure a smooth workflow, clear communication, and team support.• Mentoring new hires within the Business Readiness team as well as managing our interns each summer.• Identifying and implementing process improvements.• Writing detailed policy and procedure documents and identifying / creating process flows with an emphasis on accuracy and compliance to business needs.• Maintaining a master document control listing and ensuring compliance with documentation procedures, including creating and maintaining the in-house style guides.• Maintaining the knowledge repository for all existing and future documentation.

Montreal

This position included two different roles which were performed congruently. These tasks included:Documentation Specialist:• Creation, maintenance and tracking of all company documentation. • Development and delivery of Deluxe Media internal training material• Editing and proofreading• Maintenance of existing Knowledge Management RepositorySenior English Subtitling Editor• Responsible for editing the editors in order to ensure the message flows in a natural manner, is clear grammatically, follows client specifications, and is correct• Final quality pass on A-titles and various high-profile programs

Focused on writing about cutting edge and innovative products that could make a real impact in people’s lives, I talk to consumers about complex products in a way that makes the product understandable, approachable and compelling.A positive, authentic communicator and writer who thrives on bringing a brand to life, I focus on making a change in people’s lives through communication, education and inspiring discovery. I find it essential to understand the consumer – what motivates them, what concerns them, what’s important to them, so that the client's messaging is powerful and speaks directly to the desired audience.

Montreal

Responsible for the daily administration of the Montreal school including planning and recruitment.Constantly focused on ensuring a solid retention rate of both teachers and students.Implementing a new evaluation system and requisite documentation to streamlinethe preliminary evaluation process for all students regardless of level.Monitoring, evaluating and acting upon all feedback from our students in order toensure they receive the desired results.Participating in various recruitment activities across the province.Collecting and analyzing the results of various linguistic programs to ensureprograms meet the guidelines established by the clients.

Working with both the client and our franchises across the province I was responsible for ensuring that high standards were met consistently and that client satisfaction was paramount. This included gathering feedback from all our clients, calculating statistics, creating documentation and implementing new procedures as required.

Focusing on high level language services I spent the last 5 years as andragogical advisor for federal government contracts. This entailed meetings with various governmental bodies, designing courses to ensure a steady rate of progress, quality control to ensure standards were met and the writing of various reports and documentation for various divisions. My focus was on helping students achieve the levels required by the government in order to succeed in their positions (ex CCC).