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Clara Dias is listed as Billing Operations | Finance | Project Management at Justworks, a company with 600 employees, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Clara Dias.
Clara Dias previously worked as Operations Associate, Insurance Benefits at Justworks and Customer Success, Payroll Support at Justworks. Clara Dias holds Alp Program, English from Columbia University In The City Of New York.
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A Professional with extensive experience in Customer Experience across the banking, SaaS, and PEO industries, I specialize in Business Operations, Sales, and Marketing Campaigns. With a bachelor's degree in Economics, I have successfully managed the entire sales funnel, transforming clients into promoters.At BTG Pactual, I led a project developing a delight model that achieved 100% client retention, increased investments by 60%, attained a 95 NPS, and generated +159MM BRL in Net New Money within 18 months. I also bring expertise in data analysis, SQL queries, and business process improvements, enabling informed decision-making and optimized operations. My skills in strategic planning, stakeholder management, performance tracking, and team leadership ensure the successful execution of projects that enhance customer satisfaction and drive business growth across various sectors.
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A career timeline built from the work history available for this profile.
New York
Spearheaded initiatives to streamline billing operations and enhance data analysis accuracy, contributing to improved financial management. Acting as a key collaborator with Product, Engineering, and Finance teams to provide feedback identifying trends and areas for improvement, and implementing new procedures.- Led the validation and reconciliation of.
Nova York, Estados Unidos
Strengthened customer relationships and resolved complex issues, ensuring high levels of customer satisfaction and loyalty. Performing as the face of the Justworks brand to our customers, and finding win-win opportunities.- Developed strong relationships with customers, ensuring their long-term success on the Justworks platform.- Managed challenging.
São Paulo, Brasil
- Performed on the client engagement team, including financial management of campaigns to achieve the required ROI.- Facilitated the development of a customer success playbook to ensure customer satisfaction levels were up to 95%, a 15% increase from the baseline.- Developed client advocacy strategy, reaching 100% client retention and accrued Net New Money.
São Paulo
- Managed a high daily volume of inbound calls, chats, and email, providing world-class customer service to both internal and external clients in all interactions.- Assisted customers during their onboarding, walking them through our app details, and answering questions about the products. Reviewed account opening documentation to ensure accuracy.
São Paulo
- Conciliation of Brazil and LatAm taxes;- Accuration of indirect taxes;- Delivery government obligations.
Rio De Janeiro
- Creation of a strategy to reduce the tax obligation tax payment focusing on double taxation (bitributação);- Input weekly payables and cash receipts for various entities.- Compile financial information into reports for management.
Rio De Janeiro
Itaú Internship program - Client support and management book of clients; - Sales and consulting about bank and investment products.
Other employees you can reach at justworks.com. View company contacts for 600 employees →
Aisha F.
Colleague at JustworksSt Petersburg, Florida, United States, United States
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Angelina Buitrago
Colleague at JustworksUnited States, United States
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Shyeza S.
Colleague at JustworksUnited States, United States
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Katherine Kramer
Colleague at JustworksNew York City Metropolitan Area, United States
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Hugh Edgecombe
Colleague at JustworksLutz, Florida, United States, United States
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Abby Goldfarb
Colleague at JustworksNew York, New York, United States, United States
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Elizabeth Earhart
Colleague at JustworksNew York, New York, United States, United States
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Ashley Lopez
Colleague at JustworksNew York, New York, United States, United States
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Cambria A.
Colleague at JustworksSan Diego Metropolitan Area, United States
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Percila Zhong
Colleague at JustworksNew York City Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Clara Dias works for Justworks.
Clara Dias is listed as Billing Operations | Finance | Project Management at Justworks.
Clara Dias is based in New York, New York, United States while working with Justworks.
Clara Dias has worked for Justworks, Btg Pactual, Tate & Lyle, Jlt Group, and Itaú Unibanco.
Clara Dias's colleagues at Justworks include Aisha F., Angelina Buitrago, Shyeza S., Katherine Kramer, and Hugh Edgecombe.
You can use AeroLeads to view verified contact signals for Clara Dias at Justworks, including work email, phone, and LinkedIn data when available.
Clara Dias holds Alp Program, English from Columbia University In The City Of New York.
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