Mary Reynolds-Clark Pcc, Cpc, Eli-Mp Email & Phone Number

Chicago, Il, Us

Aurora, Illinois, United States

City of Aurora, IL - Information Technology Department (March 2019 – Present) • Advise the CIO's office, playing a pivotal role in comprehensively understanding business needs, human capital, and navigating complex culture challenges. Championed cultivating a problem-solving culture that fortified departmental resilience and fueled innovation.• Lead dynamic DEI leadership sessions, think-tanks, and team-building exercises, implementing 360° Energy Leadership Assessments for continuous… Show more City of Aurora, IL - Information Technology Department (March 2019 – Present) • Advise the CIO's office, playing a pivotal role in comprehensively understanding business needs, human capital, and navigating complex culture challenges. Championed cultivating a problem-solving culture that fortified departmental resilience and fueled innovation.• Lead dynamic DEI leadership sessions, think-tanks, and team-building exercises, implementing 360° Energy Leadership Assessments for continuous learning and heightened accountability, significantly boosting leadership effectiveness.• Achieved a 15% surge in staff and leadership engagement within one year through tailored development and communication strategies, decisively impacting organizational morale, performance and retention of critical talent.• Orchestrate seamless integration of cultural diagnostics, leveraging listening sessions, anonymous surveys, roundtable discussions, and high-impact group coaching tools/techniques. This initiative resulted in significant improvements in cross-departmental communication, inclusivity, collaboration and relationship-building.Contract Leadership Coaching, 180 Engineering (March 2022 – Present) • Conducted thorough 360 and emotional intelligence assessments, offering consultative support, 1:1 inclusive leadership development, and targeted coaching action plans for the senior leadership team, enhancing leadership effectiveness and fostering a mindset of continuous growth and accountability. • Orchestrated a powerful conflict management and mediation framework, successfully resolving complex issues, minimizing disruptions, and fostering a collaborative work environment that propelled team efficiency. Show less

North Aurora, Il

People Centered | Pattern Disruptor | Big Picture Strategist | Toolbox Enhancer | Leadership Style/Inclusion and Development Training | Learning Designer | Results focused and growth-driven with over 25+ years of diverse cross-functional leadership experience, aligned to serve, partner, and develop your most valued talent - Your People.Contract Professional Development Coaching, Training (Senior Leadership/Entrepreneur/Startup)• Northwestern Medicine (May 2020 - Present) • Data… Show more People Centered | Pattern Disruptor | Big Picture Strategist | Toolbox Enhancer | Leadership Style/Inclusion and Development Training | Learning Designer | Results focused and growth-driven with over 25+ years of diverse cross-functional leadership experience, aligned to serve, partner, and develop your most valued talent - Your People.Contract Professional Development Coaching, Training (Senior Leadership/Entrepreneur/Startup)• Northwestern Medicine (May 2020 - Present) • Data Defenders (February 2023 – August 2023) • One Stream Software (April 2021 – August 2023) • Civil Built - Consulting/Construction/Engineering (July 2021 – July 2022)PROFESSIONAL SKILLS • 360 Energy Leadership Coaching, Development Training • DEIB/Intercultural Strategist (Diversity, Equity, Inclusion and Belonging) • Instructional/Curriculum Design/Mapping Annual Training Plans • Proficient Change and Project Management • Training Solutions/Custom Programs/Professional Development • Critical Thinking Development • Exceptional Interpersonal/Communication Skills• Adult Learning Principles/Learning Management Systems • Conducting skills gap and needs analyses • Interviewing/Onboarding/Facilitation • Skills Influencer, Coach, Mentor, Motivator, and Accountability Partner KEY INTERPERSONAL SKILLS • Emotional Intelligence Practitioner • Peopling and Personality Navigation • Deep Listener and Space Holder for Awareness and Growth • Ego Allyship Manager • Blind Spot Scope and Strategist • Cultivating Integrity and Transparency • Strong collaboration, interpersonal, and partnership skills with the ability to effectively foster and maintain relationships at every level TECHNIQUES • Adult Learning Theory and E-Learning • ELI Energy Leadership Index Assessment/360 Leadership Assessment/EQ (Emotional Intelligence Quotient) • Diversity/Inclusion Awareness • Case Study and Collaborative Training Show less

Oak Brook, Illinois

• Strategically led impactful leadership development initiatives, evaluating and addressing managerial skill gaps through tailored educational materials for diverse environments. • Drove training program effectiveness by analyzing data, implementing informed modifications, and offering hands-on coaching resulting in talent progression.• Spearheaded the design and implementation of a comprehensive employee onboarding program, emphasizing regulatory compliance, role clarity, cultural… Show more • Strategically led impactful leadership development initiatives, evaluating and addressing managerial skill gaps through tailored educational materials for diverse environments. • Drove training program effectiveness by analyzing data, implementing informed modifications, and offering hands-on coaching resulting in talent progression.• Spearheaded the design and implementation of a comprehensive employee onboarding program, emphasizing regulatory compliance, role clarity, cultural acclimation, and network building for seamless culture integration.• Created and designed the Greater Chicago Region Escalations Reduction Practices • Traveled extensively (domestically) to develop and train senior division heads/staff • Created and launched Customer Relations Feedback Tool and Training Modules • Created and designed Regional Department Profile Manuals/Regulatory events; (Government Affairs/Attorney General/Better Business Bureau /Federal Communications Commission • Trained, mentored and onboarded new hire employeesComcast/New Hire SupervisorJanuary 2006 to August 2009•Successfully managed a high performing team of 13-18 professionals to rank #3 overall in the call center, and #1 in the South East quadrant out of 6 supervisors for Triple Play New Connect "sales push" for March Madness. • Led and motivated team to rank #1 for top sales for SIK push in the South East quadrant (266 SIK Sales for 03/2007 - goal was 240 per team) • Coached and motivated my team to consistently exceed daily goals for Triple Play New connects/Quadrant Incentives/Call Center Incentives throughout the month of February 2008. • Created and implemented Credit Adjustment Guidelines to assist in ensuring company revenue and 1st call resolution. • Created and presented -"Customer First: Creating Quality Customer Experiences" to Management to support Customer Quality Excellence progress results. Show less

Certified Professional Coach/Master Practitioner Energy Leadership Index, Energy, Business Success And Mindset Coach

Activities and Societies: Life and Business Coaching seminars, Mentoring, Motivational Speaker, Women Empowement Support Groups.

Bachelor Of Applied Science - Basc, Supervision And Management

Commercial And Advertising Art