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Wendy Mclaughlin Email & Phone Number
Vice President, Client Delivery
at
IntusCare
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President, Client Delivery
Location
Rochester, New York, United States
Company size
Who is Wendy Mclaughlin? Overview
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Quick answer
Wendy Mclaughlin is listed as Vice President, Client Delivery at IntusCare, a company with 78 employees, based in Rochester, New York, United States. AeroLeads shows a matched LinkedIn profile for Wendy Mclaughlin.
Wendy Mclaughlin previously worked as Senior Director, Client Delivery at Intuscare and Senior Manager, Professional Services at Pointclickcare. Wendy Mclaughlin holds Master Of Arts - Ma, Organizational Leadership from Medaille College.
Company email context
Email format at IntusCare
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IntusCare
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Profile bio
About Wendy Mclaughlin
Senior Manager of Professional Services at PointClickCare with a proven track record of driving customer success and fostering sustainable growth. Leveraging an MA in Organizational Leadership, I lead high-performing teams that consistently exceed client expectations while advancing innovative tech solutions to enhance care for seniors.With over 15 years of experience in Professional Services and SaaS Health Technology Project Management, I am dedicated to delivering end-to-end project execution, aligning strategic initiatives with business objectives, and optimizing operational efficiencies to reduce costs. My leadership is rooted in a value-driven approach, informed by my background in social work, prioritizing integrity, collaboration, and excellence in every engagement.Recognized for cultivating strategic customer and partner relationships, I ensure solutions not only meet but surpass expectations, driving impactful results. My passion for operational excellence and delivering superior customer outcomes is demonstrated through innovative, streamlined processes that improve efficiency and elevate service delivery across the healthcare landscape.
Current workplace
Wendy Mclaughlin's current company
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Intuscare
5 roles
Wendy Mclaughlin work experience
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Senior Director, Client Delivery
Senior Manager, Professional Services
Current- Led a team of 18 staff, including leading the Manager of Professional Services. Cultivate a culture of continuous improvement, professional growth and high performance. Empowered team members through ongoing coaching.
- Led end-to-end client engagement and implementation for the QuickMAR Product division, ensuring seamless integration and support across all client projects.
- Led the Professional Services team in developing a new delivery model for the organization's latest Medication Management product, reducing community implementation time by over 50% while significantly improving.
- Orchestrated the migration of the Support team into a newly structured Support pillar, optimizing internal processes and boosting team efficiency within PointClickCare.
- Revamped the product implementation life cycle, spearheaded new customer support strategies, and restructured the Operations team—initiatives that enhanced service delivery and increased customer retention rates.
- Drove a major overhaul of the customer support model, achieving a 95%+ customer satisfaction rate by implementing strategic improvements in service and support processes.
Jun 2016 - Present
Regional Director
- Directed operations of the Traumatic Brain Injury (TBI) Waiver program under contract with the NYS Department of Health for the Rochester region. Oversaw the intake process for all new participants. Led the program.
- Managed the $500,000 annual regional housing and supervised home modification and assistive technology program.
Jan 2010 - Oct 2016
Director Of Business Development
Touchstream Solutions, Inc
- Start-up company acquired by PointClickCare
- Spearheaded the expansion of Remote Patient Monitoring (RPM) services into the intellectual disabilities market, successfully penetrating a new customer segment and driving significant growth in service adoption.
- Oversaw Customer Operations, including Support and Implementation for the Remote Patient Monitoring Platform, improving service delivery and customer satisfaction through process enhancements.
- Partnered with agencies to develop detailed roll-out plans, leading the successful deployment of the TouchStream system across various client organizations, ensuring seamless adoption and positive user outcomes.
- Collaborated with state and private agencies to establish sustainable funding mechanisms, ensuring individual users had access to Remote Patient Monitoring services; designed a qualification process for human services.
- Directed the execution of the company’s sales strategy, driving revenue growth and aligning product offerings with customer needs and market demand.
Sep 2015 - Jun 2016
2 education records
Wendy Mclaughlin education
Master Of Arts - Ma, Organizational Leadership
Bachelor Of Arts - Ba, Social Work
FAQ
Frequently asked questions about Wendy Mclaughlin
Quick answers generated from the profile data available on this page.
What company does Wendy Mclaughlin work for?
Wendy Mclaughlin works for IntusCare.
What is Wendy Mclaughlin's role at IntusCare?
Wendy Mclaughlin is listed as Vice President, Client Delivery at IntusCare.
Where is Wendy Mclaughlin based?
Wendy Mclaughlin is based in Rochester, New York, United States while working with IntusCare.
What companies has Wendy Mclaughlin worked for?
Wendy Mclaughlin has worked for Intuscare, Pointclickcare, Rochester Regional Health, and Touchstream Solutions, Inc.
How can I contact Wendy Mclaughlin?
You can use AeroLeads to view verified contact signals for Wendy Mclaughlin at IntusCare, including work email, phone, and LinkedIn data when available.
What schools did Wendy Mclaughlin attend?
Wendy Mclaughlin holds Master Of Arts - Ma, Organizational Leadership from Medaille College.
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