I have more than ten years of experience on the Salesforce platform and its entire ecosystem, always in implementation projects, managing a support team for evolutionary and corrective improvement operations.Solid knowledge in business process analysis, providing technological solutions that meet the needs of each business. Strong knowledge of commercial business processes for companies in the manufacturing of finished products and service provision segments.In my professional career, I specialized in coordinating and leading projects in the Information Technology area, defining solutions, indicators and goals that adhere to business needs, providing a high-performance environment and deliveries that directly impact the company's results.I have extensive knowledge in the area of Requirements Gathering and Business Process Modeling, allowing the management of multidisciplinary teams aligned with corporate guidelines and business strategy.In the systems area, I have experience in project design and support in the Sharepoint 2007 and 2010 application (Architecture and Customization), JAVA and .Net, application of good practices ITIL - Information Technology Infrastructure Library and COBIT - Control Objectives for Information and related Technology and project to implement the Sarbanes-Oxley “Sox” Act in 2006.My MBA in Project Management and degree in Systems Analysis reinforce the balance that, combined with a simple way of transmitting strategic messages, provides direct and transparent communication with the business areas of any company, conveying confidence in the adoption of technologies that will generate value for the organization.I have analytical skills, excellent interpersonal and political skills, proactivity, initiative and objectivity.Contact:Email: mclbastos@gmail.comTelephone: (21) 97156-0927