Michael Mclean Email & Phone Number

Sydney, New South Wales, Australia

As part of the National Operations Team, I led the governance of the productivity ecosystem and the organisation’s largest cost line. This included the design and program management of a number of significant cost saving initiatives, providing guidance for stakeholders across the organisation on productivity potential centred around responsibility & sustainability.Achievements include leading change management across the Woolworths Group during the transformation of the productivity… Show more As part of the National Operations Team, I led the governance of the productivity ecosystem and the organisation’s largest cost line. This included the design and program management of a number of significant cost saving initiatives, providing guidance for stakeholders across the organisation on productivity potential centred around responsibility & sustainability.Achievements include leading change management across the Woolworths Group during the transformation of the productivity ecosystem, delivering significant reductions in CODB, leading the modelling of end-to-end outcomes from initiatives, program managing major change programs delivering team, customer, and cost benefit. And leading a transformational program optimising processes within the supply chain. Show less

A short-term tactical role to scale eCommerce capability and address urgent community needs during the pandemic. Most stores were operating with more than half of employees sick or in isolation. Leading a team pulled from their substantive roles to support the COVID response, ensuring we would meet the online demand while keeping our team and customers safe, and provide reliable service to vulnerable communities. Key achievements included the scaling of eCommerce volume ~330% in 3… Show more A short-term tactical role to scale eCommerce capability and address urgent community needs during the pandemic. Most stores were operating with more than half of employees sick or in isolation. Leading a team pulled from their substantive roles to support the COVID response, ensuring we would meet the online demand while keeping our team and customers safe, and provide reliable service to vulnerable communities. Key achievements included the scaling of eCommerce volume ~330% in 3 months. This involved redesigning online channels, converting existing stores to dark online hubs, expanding home delivery operations into remote communities and implementing a new operating model for pickup. Show less

Providing leadership for 46 Woolworths Supermarkets and ~6,500 team. Achievements include accelerating marketshare growth with a focus on eCommerce, over-indexing in sales and CODB improvements. Designing and leading a number of transformative eCommerce programs which led to the doubling of volume. Delivered significant improvements in compliance and improved both team and NPS scores. I led the reduction of LTIFR by more than half and most proudly the building of a high performing & sustainable… Show more Providing leadership for 46 Woolworths Supermarkets and ~6,500 team. Achievements include accelerating marketshare growth with a focus on eCommerce, over-indexing in sales and CODB improvements. Designing and leading a number of transformative eCommerce programs which led to the doubling of volume. Delivered significant improvements in compliance and improved both team and NPS scores. I led the reduction of LTIFR by more than half and most proudly the building of a high performing & sustainable talent pipeline. Show less

Short-term secondment to support a group of 15 stores identified as having process opportunities and below average results, coaching a Team of 6 Group Managers around loss, availability, rostering and productivity to better support a broader network of 46 Stores.

Providing leadership for 10 Woolworths supermarkets and ~1,500 team. This included P&L responsibility, revenue, CODB and EBIT.Achievements included delivering a major workforce transformation with significant team and customer score improvements over my 5 years in the role.

Supported the transition of Woolworths Liquor stores to BWS, with responsibility for end to end leadership across 32 stores.

Responsible for the CODB performance of 168 stores in south QLD, coordinating store openings and closures with property and operational teams. I supported the operations team in implementation of action plans, returning loss-making stores to profit, or leading exit strategies where appropriate.

Coordination of the IGA Liquor acquisition in Ballina, overseeing the operational transition and the recruitment / development of a team to relaunch the business under the BWS banner. Then coordinated the independent acquisition of the retail component of Ballina's Westower Tavern.

Owner-Operating a Subway franchise early in my career, moving into multisite operations in Northern NSW and leading the growth of the Store Network. Responsibilities included leading end to end operations, coaching new franchisees, accounts and supply chain management.