As a Business Development Executive at Special Events Flooring Technology, I specialize in driving growth and fostering relationships within the special events industry. My role focuses on the production and installation of innovative event structures and flooring solutions. I leverage market insights to identify new business opportunities, collaborate with event planners and venues, and deliver tailored solutions that enhance event experiences. Passionate about exceeding client expectations, I am dedicated to maintaining EIS Group's reputation as a leader in the event services sector through strategic partnerships and exceptional service.

I actively engage with the community here in Frederick to create, develop, and nurture long-lasting relationships and partnerships with current and new clients. I research and identify clients’ needs and leverage our broad range of IT hardware and service solutions to provide them with the means to streamline and protect their businesses using industry-leading technology.

▪ Effectively manage crew members to efficiently complete daily mowing route▪ Enforcement of company safety program▪ Safely transport crew and equipment from site to site▪ Mentor and train crew members while adhering to company standards▪ Manage equipment to ensure proper maintenance schedule▪ Perform effective time management and tracking▪ Promptly and respectfully communicate with customers to address their concerns, feedback and/or questions▪ Adhere to schedules and routes per management direction▪ Assist hardscaping crew as needed▪ Winter snow removal

Sales GrowthInventory ManagementEnsuring that orders are being processed and received properly and on timeStaff Development:Leading and teaching staff good customer service skills and holding to Hollywood Feed’s #1 Policy – “Do what is right by the customer.”Training, Cultivating potential, mentoring and doing reviewsFostering a spirit of teamwork within your storeMaintaining Staff Performance through coaching, communication, rewarding, counseling, and disciplineHolding the staff to and participating in Hollywood Feed standards of business with a clean, organized, and well-kept storeKeeping the store running smoothly and ensuring that all daily required tasks are done by creating consistent to do lists and following upMaking certain that new and all policies and procedures are being followedSearching for avenues to reach out into the community with attending or creating events

Educate and sell company products and services to new and existing customers clientsInvestigate and resolve customer issues and complaintsNetwork and build relationships with a new and existing client basePartner with management to design and create implementation strategies for entry-level associate training materials.

Responsible for qualifying leads, assessing the authors’ need, and identifying the appropriate solution.Use email and phone communication with customers to cold call and qualify new leads quickly and effectively.Handle routine requests from existing customers regarding sales items. Escalate customer issues in a timely and appropriate manner. Responsible for helping a team meet or exceeds productivity, quality, and sales goals. Fully understand all service offerings and continuously learn more about what I don’t know.

Responsible for fostering our culture, assisting customers around the store, ensuring the health and safety of the live pets in our stores—including fish, reptiles, birds and small animals. Managing front line associates using company vision and strategy while supporting the merchandise plan. Ensuring employees are meeting metrics in email capture, donations, training class sales, and Puppy Guide sales. If they are not, coaching them and creating plans to ensure they will moving forward. Addressing customer concerns via CRO calls and turning unsatisfied customers into satisfied customers. Doing anything and everything allowed within P&P to make sure every single customer leaves the store happy. Going above and beyond to turn shoppers into buyers and to build and maintain meaningful relationships with our customers.

Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals. Responsible for the welfare of all live animals and merchandise within the department. Responsible for the achievement of the Companion Animal department’s budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution. Lead and coached all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales. Ensured all supply back stock is worked daily and all other department back stock a minimum of 3x per week. Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyzed inventory management data for the department and made recommendations for improvement. Provided training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensured a friendly and courteous atmosphere by all partners in the department. Ensured proper scheduling was being maintained in the department to ensure in- stock goals and guest service during peak hours.

Used TopCon GPS units to navigate to and record data at survey points in two headwater wetlands of the Potomac River affected by acid mine drainage. Visually identified herbaceous plants at each plot and estimated coverage. Navigated to seeps along the margin of the wetland to survey amphibians. Navigated to bird survey points and monitored during breeding season both visually and aurally. Collected water samples from acid seeps and collected field pH, temperature, and conductivity data before packaging samples on ice and sending to labs for analysis. Designed and constructed weirs in AMD affected streams in order to measure flow.

Responsible for inside sales of construction equipment and supplies. Set up new accounts for walk-ins, and handled the maintenance of several accounts. Set up contract pricing, invoiced the customers, took payments for accounts, and provided the customers with information on any tools or supplies that may benefit them in some way. Aside from inside sales I also provided support for our outside salesmen by contacting vendors to find pricing and information on merchandise they required, as well as input sales orders for them and took their calls. Sent purchase orders to vendors to keep stock available in our warehouse, and did cycle counts of our inventory monthly.These are only a few of many functions I served at the company.