Matt Clooten Email & Phone Number

Vancouver

Partnership Launch TeamContent Management (Internal Enablement, SOPs)Processes and Workflows (Process Analysis, Creation, Improvement)Portal Management (Content, Layout, Partner Enablement, GTM)Partner Website and Locator (Content and Design)Operations and Program Development (Cross team alignment with legal, support, operations, web dev, marketing etc.)Team Onboarding (Curriculum and courses)

Vancouver, British Columbia, Canada

Team Wiki ManagementCross-functional LeadershipTraining Video ScriptingTraining Program AdministrationPRM Software Selection and ImplementationTraining Development and LeadershipPartner Support DevelopmentSelf-Serve Training Creation

Vancouver, British Columbia, Canada

Forming and pioneering the Partner Success team at Tugboat Logic by OneTrust.

Vancouver, British Columbia, Canada

Global Partner Alliance ManagerDevelop and maintain relationshipsCollaborate on go to market initiativesDevelop and enhance enablement materialsServe partners as account managerAided in developing the partner program from scratch

Vancouver, Regional British Columbia, Canadian Rockies And Regional Alberta

Acquisitions and Business Development-Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory-Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market.Account Management-Negotiate and secure market deals, promotions and dynamic rate rules with independent to National accounts-Evaluate market trends and competitor activity and provide analysis and recommendations to management-Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services-Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals-Spearheaded two Key Accounts across Canada and many regional accounts across Western CanadaNational Subject Matter Expert - Product and Connectivity-Trained staff and partners during demonstrations, meetings, conferences and workshops developed in conjunction with the Connectivity team-Cross collaborated with product development teams to enhance products based on internal and external user feedback and beta testing

Vancouver

Providing and analyzing data specific to an assigned market while working closely with hotel partners to:-Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion-Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs-Secure promotional offers to support the brands’ merchandising and marketing efforts-Educate hotel partners on the self-service features available on Expedia Partner Central-Support Expedia’s business development efforts through smooth onboarding of new hotel partners-Re-establish relationships with dormant hotel partners-Support demand generation-Support research to identify properties not currently listed on the Expedia marketplace

Burnaby And Coquitlam

-Targeting new business opportunities-Building and maintaining existing relationships-Develop and maintain a contact and customer database within the following market segments: - Canadian Corporate Market - Incentive and Corporate Group Travel - Industry Partners Develop and promote product image and awareness by direct mail campaigns and attendance of key travel and tourism tradeshows-Prepare sales proposals to clients incorporating clearly defined terms and conditions-Establish an effective sales call cycle for key customers, partners and contacts-Maintain a clear line of communication on sales commitments to Hotel/Chain Operations-Work to achieve agreed goals and objectives- Experience using Visual One

Vancouver, Canada Area

-Manages the staff at the Guest Services and directs all activities to ensure communications and follow-up on any problems, guest requests or special requirements-Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed-Reviews and monitors schedules of staff within the department, Valet Attendants, Bell Attendants and Drivers-Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met-Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries-Coordinates arrivals and departure requirements. Ensures that any discrepancies are resolved-Reviews daily arrivals and ensures proper handling of Special Attention Guests, Return Guests, Groups etc-Supervises all baggage handling and safe guarding of baggage from time of arrival until delivery to room, and from time of departure, monitor baggage records, baggage storage, damage baggage and lost baggage in transit-Performs follow-ups regarding “glitches” (complaints) with guests and proposes solutions -Performs any other duties that may be assigned from time to time by his superiors and hotel management