Maurice Nelson Email & Phone Number

Gaithersburg, Maryland, United States

● Responsible for designing, organizing, modifying, installing, and supporting internal systems. ● Design and install LANs, WANs, Internet and intranet systems, and network segments. ● Serve as Technical Writer; create new how-to guides for easier use of workstations, including how to maintain the security of the network.● Led the campus-wide migration from Windows 7 to Windows 10; installed Office 365 software.● Trained 50+ users on using Remote Software for use during COVID-19.● Maintained 3.75 average on scale of 1.00-4.00 on Performance Evaluations over the last 3 years.● Maintain inventory and expiration dates of materials and order supplies in advance to meet demand; analyze and inventory all key network infrastructure assets.● Design and deploy network; perform network address assignment; assign routing protocols and routing table configuration, and assign configuration of authentication.● Identified areas of inefficiency and implemented process improvement strategies, resulting in 42% reduction in response delays. ● Maintain network servers such as file servers, VPN gateways, intrusion detection systems.● Troubleshoot, support, configure, and maintain Win 10 PC, printers, and PC peripherals.● Setup Audio/Visual equipment for scheduled meetings and group trainings.

Rockville, Md

NIH NIAID | SoBran, Inc., Bethesda, MD 09/2014 – 07/016Cage Wash Technician – Shift Lead● Managed a team of Cage Wash Technicians, reviewed weekly schedules and delegated tasks. ● Maintained proper record keeping of washer and sterilizer quality assurance testing.● Created inventory cost estimates and developed inventory purchase orders for cleaning supplies. ● Developed SOPs on how-to clean and break down cages in a safe manner.● Maintained adequate inventory of cleaning materials, supplies and repair equipment.

Alexandria, Virginia, United States

Hampton Inn & Suites, Alexandria, VA 06/2013 – 08/2014Guest Services Representative – Shift Lead ● Provided quality customer service by sharing restaurants, shopping, and sightseeing recommendations. ● Responded to urgent telephone, email and in person inquiries from hotel guests and management. ● Maintained 93% satisfaction rate through performance review and Guest Surveys.

Education record

Associate'S Degree, Computer And Information Systems Security/Information Assurance