Maurice Nelson Email & Phone Number

Gaithersburg, Maryland, United States

• Responsible for designing, organizing, modifying, installing, and supporting internal systems.
• Design and install LANs, WANs, Internet and intranet systems, and network segments.
• Serve as Technical Writer; create new how-to guides for easier use of workstations, including how to maintain the security of the network.
• Led the campus-wide migration from Windows 7 to Windows 10; installed Office 365 software.
• Trained 50+ users on using Remote Software for use during COVID-19.
• Maintained 3.75 average on scale of 1.00-4.00 on Performance Evaluations over the last 3 years.

Rockville, MD

• NIH NIAID | SoBran, Inc., Bethesda, MD 09/2014 – 07/016Cage Wash Technician – Shift Lead
• Managed a team of Cage Wash Technicians, reviewed weekly schedules and delegated tasks.
• Maintained proper record keeping of washer and sterilizer quality assurance testing.
• Created inventory cost estimates and developed inventory purchase orders for cleaning supplies.
• Developed SOPs on how-to clean and break down cages in a safe manner.
• Maintained adequate inventory of cleaning materials, supplies and repair equipment.

Alexandria, Virginia, United States

• Hampton Inn & Suites, Alexandria, VA 06/2013 – 08/2014Guest Services Representative – Shift Lead
• Provided quality customer service by sharing restaurants, shopping, and sightseeing recommendations.
• Responded to urgent telephone, email and in person inquiries from hotel guests and management.
• Maintained 93% satisfaction rate through performance review and Guest Surveys.

Education record

Associate'S Degree, Computer And Information Systems Security/Information Assurance