Marie-Claude "Mc" Lussier Email & Phone Number

Experienced bilingual customer service professional. Top performing team player and results oriented individual with expertise in pension plan administration and life insurance industry. Committed to delivering exceptional service, meeting client needs and resolving complex issues in a timely manner. Thrived in fast-paced, changing and high-pressure environment. Respected for exceptional work ethic, dependability and accountability. Excellent communication and interpersonal skills – able to work effectively alone or with others.• Proven ability to build productive relationships with employers to resolve complex issues in a timely manner and ensure compliance. As a result, employer satisfaction increased from 85% to 90% over 1 year.• Developed leadership skills on Annual Reconciliation project (97% of assigned group reconciled by deadline), development and launch of Employer Services line and handling escalations.• Demonstrated time management and organizational skills to achieve department service levels while managing personal workload.• Selected by managers to mentor staff to develop their skills and knowledge.