Keith E. Mcmeniman Email & Phone Number

Billerica, Ma

Provide a high level of support to all Territory Managers, customers, distributors and internal staff.Prepare customer quotations for both the Scientific and Industrial divisions.Process sales orders and communicate all pertinent information to customers from order acknowledgement through delivery. Ensure all customer account information is collected and verified. Track quotation and sales data and provide information to the North American Sales Manager.Calculate sales commissionsOrder 3rd party products for sales ordersMaintain inventory of generator stockMaintain database of loan and demo unitsAssist the North American Sales Manager with special projects

Worked in fast-paced call center resolving billing issues for cable TV by utilizing billing system to troubleshootPromoted to Comcast Sales Professional in 2000Consulted and sold multiple lines of Comcast products to residential customers.Served as mentor to new hire staff and interdepartmental representative for tasks & projectsPromoted to Retail Operations Specialist in January 2007Made recommendations for process and software amendments prior to new product launches(Salesforce, Sales Portal, Mobile Insight, CSG/Amdocs).Ensured Sales Team readiness for new product launches in collaboration with Regional Sales, Training, and Sales Operations teams.Facilitated and coordinated retail managers' calls/communications for business updates.Reviewed monthly sales performance to budget and quarterly market offers; where necessary brainstormed strategies to meet budget.Provided vendor support including hosting site visits to assess vendors' performance to KPIs, facilitating focus groups to gather feedback on company performance and areas for improvements.Conducted yearly audits on complimentary services for the Retail team. Yearly savings totaled $10,000 per year.Promoted to Sales and Retail Operations Specialist in 2011Identified as the Division Sales SME to determine impacts on new initiatives and new products for Sales. Provided feedback and direction to the PMO office.