Marcela Carneiro Millett, Lmhc Email & Phone Number

West Palm Beach, Florida Area

Responsible for independently performing detailed analyses, improving and resolving performance and/or management issues, reviewing or preparing requests, preparing forecasting reports and evaluating metrics. Assist in the development, adoption and implementation of initiatives supporting countywide strategic planning, continuous process improvement, performance management, and systems change. Assist with developing and implementing departmental business plans, benchmarks, performance metrics and targets for 35+ County departments. Teach departments to utilize and implement root-cause analysis, workflow analysis and systems thinking to improve overall departmental processes and culture. Oversee, monitor, direct and plan/develop the administrative and programmatic operations of six cross-departmental teams and various other cross-functional improvement teams to solve problems. Review projects and programs for reasonableness and feasibility. Enhance and continuously monitor the county's Enterprise Key Performance Indicator (eKPI) database in order to track information for process improvement options. Prepare periodic reports from the eKPI database highlighting departmental performance, efficiency and effectiveness of operation; provide suggestions for improvement. Assure integration of performance measures into departmental budget and forecasting. Publish annual Performance Measures Book and distribute publicly. Provide employee training and development opportunities with HR's Learning & Organizational Development Division, as well as through monthly lunch-and-learn sessions, to ensure performance improvement, increased leadership skills, disparity assessment, diversity and inclusion, employee motivation and engagement, and better integration of systems for process efficiencies among other topics. Provide annual presentation to Board of County Commissioners and county Administration on status of the County's strategic plan and priorities and performance measures.

West Palm Beach, Florida Area

This position is responsible for directing service provision, supervising Casework Supervisors and coordinating all other component services to Human Services field offices. This work involves overseeing the monitoring of casework and expenditures pursuant to applicable Federal, State and Local standards. Reviewed contracts for quality assurance purposes and vendor performance. Utilized purchasing and procurement methods for division's goods and services needs. Managed all functions associated with vendor resources, special projects and information technology for the Rapid Rehousing Program. Managed and streamlined the Vendor Self Service Process as implemented within the Division, which was adopted by other Divisions in the Department. Continuously collaborated with vendors in order to resolve issues at hand. Supervised and evaluated Casework Supervisors and monitored all service provision for compliance. Implemented, integrated and monitored quality assurance standards for provision of direct services. Prepared, implemented, monitored Human Services Operating budgets. Oversaw utilization of statistical reports and prepared written reports. Supervised the recruitment, screening and hiring of quality staff to assure a high quality of service delivery with DEI measures in mind. Utilized knowledge of performance management principles, practices and techniques to build high performance teams. Coordinated and provided training for Human Services staff (and community as well as stakeholders) on a variety of topics, such as strategic planning, data analysis, leadership skills, change management, transitioning through change, effective communication, and initiatives related to diversity, equity, and inclusion. Represented Human Services at provider service network and other community based human and social services coalitions. Enhanced community engagement through outreach events and opportunities. Work was reviewed through conferences, reports and program achievements.

West Palm Beach, Florida Area

Performed advanced responsible managerial, technical, and administrative work as one of the leaders in the Community Services Department. Provided oversight, supervision, directed and planned the administrative and programmatic operations of two Homeless Services offices in the Division of Human and Veteran Services. Implemented and supervised the County’s Rapid Rehousing Program, which received a NaCO award in 2018. Used comprehensive knowledge of modern principles and practices of government procurement and supply-chain management to obtain goods and services, including registered Landlords, for the Division. Drafted and managed various procurement methods and post-award procurement activities, such as contract utilization and vendor performance to ensure quality of goods and services obtained. Participated in procuring vendors and assisted with vendor protests if they arose. Participated in strategic planning of New-Hire Orientation, and the creation of the Department's Leadership and Mentoring program. Provided ongoing staff training and team-building exercises to promote the Department's Mission and Vision with focus on DEI initiatives to engage, motivate, retain and acquire staff. Collaborated with various County Departments (Parks & Rec., Purchasing & Procurement, Libraries, Palm Tran, Emergency Management, etc.) to implement strategies conducive to the County's Mission and evaluated performance as plans were put into action. Tracked and reported on data regarding program outputs and outcome measures. Developed and implemented new programs/services, Policy and Procedure Manuals, Desk Audits, and Standard Operating Procedures as needed. Worked with Executive Leadership to assess for employee needs, disparities and opportunities for implementation of initiatives that would affect systematic organizational change. Used Lean Six Sigma methods to streamline processes in the department, including those related to purchasing, procurement and supply-chain management.

Palm Beach County, Fl

The clinical therapist must have required knowledge in the following areas: working with children and families, indicators of abuse and neglect, needs and interventions for abused and neglected children and adults, child development, family functioning from a systems perspective, and working with hard to reach populations. The therapist will provide confidential counseling, professional consultation, short-term counseling, crisis intervention, case management services and follow up care. The therapist will deliver services by interviewing clients, conducting clinical diagnostic assessments, while developing and implementing treatment plans and aftercare plans with clients on caseload. If appropriate, the therapist will refer clients to substance abuse treatment programs and support groups, other mental health providers (such as psychiatrists), social services and other community resources. The therapist will provide services to clients who are self-referred or who are referred by other sources.

West Palm Beach, Florida Area

Responsible for efficiently supervising, directing and planning the administrative operations of two Prevention and one Homeless Services branch offices under the general supervision of the Director of Human and Veteran Services. Supervise Administrative, Support and Case Management staff by applying advanced social services knowledge and skills in evaluating individuals and families seeking public and/or County-funded assistance through the review of case records and staff reports. Issue counseling forms/disciplinary actions, handle employee complaints/grievances, and complete hiring/termination/promotion of staff. Maintain updated on principles of casework supervision and maintain related certifications/licensure in order to best assist direct staff. Complete chart audits for accuracy/appropriate service delivery in accordance with program requirements. Staff cases with Case Managers; provide directives on how to handle difficult cases. Provide direct services to clients/vendors in order to resolve issues at hand. Review/allocate budgeted funds by generating reports and attending conferences with staff and/or superiors. Maintain updated information regarding encumbered/expended funds, and relay info to staff prior to generating/approving vendor invoices. Update all staff in order to build employee knowledge of Human Services assistance programs (Homeless Prevention, Indigent Burial, Rapid Rehousing Program, etc.) and case management systems in order to best assist clients. Provide on-going trainings in order to promote employee personal development/skills. Provide “Train the Trainer” sessions to Community Partners and staff. Develop new processes/procedures according to County guidelines. Collaborate with other members of the Leadership Team to ensure successful coordination between programs, and participate in strategic planning meetings. Network within the community to gain resource info and to build rapport with Community Partners and other agencies.

Greenacres, Fl

Was on original team who planned, created and implemented the development and opening of an outpatient facility in order to provide Day/Night (PHP) level, and Intensive Outpatient (IOP) level treatment for men and women suffering from addiction as well as mental health disorders. Provided ongoing development and revision of treatment program based on best practices and evidenced based treatment modalities. Was responsible for all administrative and clinical staff, supervising all hiring, evaluations and terminations, as well as staff training activities and clinical supervision. Ensured that all policies, procedures and regulatory requirements were adhered to, including the confidentiality of client information. Maintained ethical standards and continued professional growth, including abiding by Program, CARF, HIPPA and DCF policy and procedures. Marketed extensively and partnered with other local rehabilitation facilities, sober living homes and mental health providers to build revenue and strong relationships for the company. Worked with other members of the management team to ensure successful communication and coordination between programs, and participated in strategic planning. Provided direct clinical care as needed.

This position entails professional assessment, referral and follow up work withemployees involved in the County’s Employee Assistance Program (EAP).EAP Specialist is responsible for assessing employees who are experiencing personal problems such as substance abuse, psychiatric/psychological problems, relationship and family problems, physical/mental health, financial or legal problems and referring them to the appropriate community resources in a variety of crisis and non-crisis situations. Work includes case management and following up on client progress. EAP Specialist conducts diagnostic assessment interviews with employees and family members to determine the nature and extent of problems; makes referrals to substance abuse treatment programs, mental health providers, social services and other community resources; researches and networks with service providers to establish appropriate referrals; follows up on referrals to ensure service delivery and to monitor clients’ progress. EAP Specialist provides short term intervention or crisis intervention; evaluates employees that have violated Palm Beach County’s Controlled Substances Use and Testing Policy; makes recommendations concerning education, treatment, follow up and aftercare. Offers basic educational programs on stress management, addictions, job burnout, smoking cessation, etc. Facilitates employee support groups. Conducts supervisory training. Consults with department/division directors, supervisors, managersand others to assist them in identifying and confronting employees and referring them to the EAP.Provides short term, confidential counseling services to County employees. Maintains accurate records; collects data and prepares reports. Coordinates activities with medical or safety staff.

West Palm Beach, Florida Area

The Light Program is a “for-profit” mental health Intensive Outpatient Program that treats individuals in crisis or struggling to function on a regular basis. Hired as the West Palm Beach Site Director for a licensed intensive outpatient drug and alcohol treatment program for adults and adolescents. Also given the title and responsibilities of Clinical Director for all 5 Light Program sites in Florida, including West Palm Beach, Brandon, Sarasota, Winter Park and Lakeland. Provided individualized treatment programs on an outpatient basis to those who needed to continue to work on their recovery. Offered a variety of treatment options for individuals who were unemployed or worked late at night. Maintained all HIPPA regulations, ensured that best practices and evidence-based therapeutic procedures were utilized and maintained staff up to date on all new therapeutic modalities in the field. Marketed extensively and partnered with other local rehabilitation facilities, sober living homes and mental health providers. Assisted with the closure of the offices, dealt with DCF Licensure/Joint Commission Accreditation transfers and closures.

West Palm Beach, Florida Area

As the Licensed Clinical Supervisor, I was responsible for supervising a unit of Licensed Practitioners, Mater’s Level Practitioners and some support staff. As Clinical Supervisor, I staffed cases with individual therapists to ensure the appropriate use of clinical therapeutic modalities, such as Cognitive Behavioral Therapy, Trauma Focused-Cognitive Behavioral Therapy, Reality Therapy, Supportive Therapy, Family Therapy, Couple’s Therapy and other modalities. I was also responsible for developing new processes and procedures to assist staff in producing documentation according to COA and Medicaid guidelines, following timeframe mandates, upholding best practice standards, and all other state required regulations. As Clinical Supervisor, I also updated office procedures, provided staff trainings, ensured quality control, networked within the community in order to obtain contractual agreements with other agencies and built client base. In order to serve as example to staff and employees, I also maintained a billable client caseload and provided individual therapy, family therapy, group therapy, and client intake assessments as needed.

205 N. Dixie Hwy., Wpb, Fl 33401

Work with Judges, attorneys, legal staff, Psychological Experts, Mental Health Centers, County programs and others to provide defendants with mental illnesses a fair representation wtihin the Courts.

Utilized acquired skills in counseling and social work to assist the homeless population in their transition to stable housing and living. Got clients acquainted with other county services and assisted them in applying for benefits, such as food stamps, clothing vouchers, health benefits and counseling. Provided personal counseling and education for emotional problems related to homelessness and substance abuse.

Boca Raton, Fl

Utilized excellent verbal skills and customer service to understand customers’ needs and provided assistance in a timely and accurate manner within a financial institution’s main call center.• Received, screened and directed a large volume of telephone calls with efficiency. Responded to incoming phone calls in a timely manner, and assisted customers in solving complex problems regarding their financial accounts with the credit union. Generated new accounts for existing customers in order to increase monetary gain for the customers and the company as well.

Boca Raton, Florida

Responsible for contracting and arbitrating with existing customers to generate higher monetary funds. Implemented prospective customers to expand existing relationships. Selected by management to coach/train peers and over 250 newly hired representatives on computer systems, selling techniques and resolving client concerns. Completed peer evaluations and monitored productivity levels. • Recruiter/New-People Orientation: appointed by section manager to cultivate new representatives into desired departments. Greeted new-hires and guided weekly tours throughout the premises.• Bilingual Team Representative: Utilized fluency in Spanish to ensure contracts with international customers to broaden existing relationships.Typed confidential reports and performance statistics for department director and section managers. Used Excel and Word Perfect to log payroll for more than 400 individuals.

M.S., Mental Health Counseling

Activities and Societies: *Ethnic Minority Association of Graduate Students, Nova Southeastern University, member 2004-2006 *Practicum.

B.A., Psychology

Activities and Societies: *B.A. Degree: Psychology, Charles E. Schmidt College of Science, Florida Atlantic University, Boca Raton, FL.

Bachelor Of Science - Bs, Psychology

Bachelor Of Science - Bs, Psychology