Duncan Long Email & Phone Number

Kirkland, WA, US

Washington, United States

Delighted to be extending over a decade of experience in Mobile Workforce Management (MWM) software for utilities. My role involves spearheading our product strategy and development, architecting our customers’ solutions for maximum value, and growing and supporting one of the most experienced consultancies in the market.

Washington, United States

• Led product management for Urbint, an innovative enterprise SaaS utility software company integrating safety science with machine learning and advanced operational workflows.
• Increased productivity by 4x within 3 quarters by overhauling the product development framework
• Partnered with VP of Engineering to spearhead the integration of global development teams across India, Portugal, and the US
• Ensured customer-centric product development by implementing systematic ideas review and customer interview feedback loops
• Guided the creation and delivery of the two most significant customer products to date, taking both products from 0 to1

Bellevue, Washington, United States

Bellevue, Washington, United States

• Spearheaded dramatic bottom line improvements within the Vendor Flex network, a $200+ M business at Amazon.Led $20.6 M in incremental savings in 2022:
• 10.8 M implementing Universal Trailer Pools and right-sizing trucks
• $6.3 M from cap reduction with UPS (removing the UPS 2.8% allocation barrier)
• $2.4 M from Minimum Volume Control (MVC) used to recover long distance shipments
• $1.1 M from Multi-Destination Routes (MDR ) used to increase connectivity and speedSetup 2023 to generate $52.8 M in incremental savings from these same programs:
• $20.5 M from long haul

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• IFS acquired Clevest in 2020. Oversaw strategic direction, partner/sales engagement, roadmap creation, product elaboration, and agile (SCRUM) development process improvement
• Received 5 promotions and two annual employee awards
• Managed product roadmaps for our Smart Cities product line
• Managed strategic partnerships including a notable collaboration with Esri which resulted in the Partner Award for Fostering Engagement in 2019.

Canada

• Ran a consultancy spanning scientific research, medical software testing, and utility software solution architecture
• Collaborated on research projects studying HIV treatments and programming of a neural network
• Managed clinical trial studies for over a dozen concurrent projects for AllerganReturned to help implement Clevest software as both Project Manager and Solution Architect with a number of different clients – from.

• Project managed nine projects of varying sizes, from $40k to over $1 million
• Oversaw the largest AMI water deployment in North America (City of Toronto)
• Developed trusted relationships with key customers, championing their cause internally
• Innovated, aligned stakeholders, and delivered an internal operations reporting solution
• Maintained live operating KPI's and delivered them to executive leaders and board

Cambridgeshire, England, United Kingdom

Collaboratively invented, tested, and optimized delivery system devices and manufacturing methods. In particular, developed a unique welding technique for aluminum on glass capillaries and designed an inhaler packaging device.

Designed and constructed a prototype Solar Canopy with the Structured Surface Physics Laboratory in BC, Canada. Took prototype and led experiments in Daejon, South Korea with the Korean Institute of Energy Research (KIER).