Mark Munson Email and Phone Number
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Technology-savvy, customer-focused executive leader. Builds great relationships with clients by thoroughly understanding their business needs and marshaling technology and operational resources to deliver. Aligns company objectives with clients and adapts services and products to keep pace with changing demands.Specialties: Startup & growth company operations, healthcare IT, India-based software development teams, offshore customer service leadership, customer focus, business process outsourcing, acquisition analysis & integration, executive relationship management, change management, B2B ecommerce, mentoring offshore colleagues
Teletracking
View- Website:
- teletracking.com
- Employees:
- 370
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Senior Vice President, Core Solutions And SupportTeletrackingPittsburgh, Pa, Us
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Senior Vice President, ServicesTeletracking Jan 2022 - PresentPittsburgh, Pa, Us
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Vice President, Technical ServicesTeletracking Apr 2021 - Dec 2021Pittsburgh, Pa, Us
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Director, Client DeliveryTeletracking Jan 2019 - Mar 2021Pittsburgh, Pa, Us
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Executive Director, Client Delivery UkTeletracking Jun 2017 - Dec 2018Pittsburgh, Pa, Us
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Executive Director, Client DeliveryTeletracking Apr 2016 - Jun 2017Pittsburgh, Pa, Us
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Director Of ImplementationTeletracking Mar 2012 - Apr 2016Pittsburgh, Pa, Us
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Vice President, Customer SatisfactionAcusis, Llc Oct 2005 - Jun 2011Pittsburgh, Pa, UsResponsible for the support, retention and growth of existing customers. Increased customer satisfaction consistently as measured by independent national survey conducted by KLAS Research, while migrating customer service to offshore team. Initiated account management function responsible for 25% increase in revenue from existing accounts in the first two years. Conducted due diligence and acquisition integration. Member of senior management team. -
Director Of OperationsAcusis, Llc Jan 2005 - Oct 2005Pittsburgh, Pa, UsAccountable for revenue growth through implementation of software and services at new accounts. Led team of project managers responsible for all new customer implementations. Created metrics to drive enhancements to team and corporate performance. Refined processes to shorten implementation period.
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Manager, Implementation ServicesAcusis, Llc Mar 2002 - Jan 2005Pittsburgh, Pa, UsCreated implementation process and led first customer implementations for proprietary software developed by offshore team. Engaged software engineering group in ongoing enhancements in response to customer requirements.
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Director, Market Analysis / Business DevelopmentEplus Mar 2000 - Feb 2002Herndon, Va, UsDeveloped and maintained relationships with industry analyst and strategic partners. -
Product Manager / Competitive AnalystProcurenet Jan 1999 - Mar 2000Analyzed and quantified market opportunity. Created presentations for investors, investment bankers, board of directors. Drafted sections of S-1 for planned IPO. Developed pricing models. Reported on competition. Trained sales force.
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General Manager, Procurenet Online MallProcurenet Jan 1998 - Jan 1999Directed the day-to-day operations of the top-rated ProcureNet business-to-business Internet site. Led the ProcureNet mall to ranking as the top business-to-business marketplace (Business Marketing magazine, August 1998). Created service and support processes to scale from 13 to 100 customers without adding staff.
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Manager, Electronic Catalog Authoring ServicesFisher Technology Group Aug 1996 - Jan 1998Restructured workflow, resulting in cost reduction and 75% reduction in time to produce online catalogs. Led project to develop first modern web site for Fisher Scientific.
Mark Munson Skills
Mark Munson Education Details
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Virginia TechMaterials Engineering
Frequently Asked Questions about Mark Munson
What company does Mark Munson work for?
Mark Munson works for Teletracking
What is Mark Munson's role at the current company?
Mark Munson's current role is Senior Vice President, Core Solutions and Support.
What is Mark Munson's email address?
Mark Munson's email address is ma****@****sis.com
What is Mark Munson's direct phone number?
Mark Munson's direct phone number is (800) 927*****
What schools did Mark Munson attend?
Mark Munson attended Virginia Tech.
What skills is Mark Munson known for?
Mark Munson has skills like Integration, Process Improvement, Leadership, Start Ups, Change Management, Healthcare Information Technology, Business Development, Project Management, Crm, Business Analysis, Cross Functional Team Leadership, Saas.
Who are Mark Munson's colleagues?
Mark Munson's colleagues are Scott Zielstra, Pmp, Cbap, Mingze Gao, Cole Petitte, Charlie Licata, Andy Irlbacher, Nate Hicks, Deborah Kaczynski.
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