- Guide solution delivery at URBN, driving digital transformation across e-commerce experience and spearhead cutting-edge projects.- Lead multiple agile development teams in enhancing checkout, payment, and customer authentication processes.- Manage team of business systems analysts across our web, mobile, and API platforms.- Implement strategic release methodologies, resulting in a 47% boost in delivery efficiency and a marked reduction in rollback occurrences.- Mentor analysts, QA and development resources, fostering growth and addressing performance issues.- Coordinate cross-team dependencies, resolving resource conflicts effectively.

- Led agile teams in API development, improving checkout and payment processing efficiency.- Managed cross-team projects, enhancing e-commerce features and loyalty programs.- Collaborated on solution design, ensuring scalable and robust system architecture.- Resolved production issues promptly, maintaining smooth operations and user satisfaction.- Implemented data-driven solutions that enhanced decision-making processes, leading to substantial cost savings and increased productivity.

- Lead agile development teams focused API development for checkout, order submit, payment processing and customer authentication used by our iOS, android, web and Omni channel systems - Act as a liaison between URBN’s IT Organization and Engineering Group and multiple groups within the Digital Product Organization, including Product Managers, Product Analyst, User Experience Designers and Researchers- Actively participate in the documentation of business requirements, technical requirements, solution design, and architecture diagrams to support long-term understanding and visibility across URBN’s Solution Delivery practice- Partner with platform architects and development leads in solution design for new features and underlying system architecture improvements- Triage production issues through analysis of development and debugging tools to route issues to the correct teams and ensure timely resolutions- Support the coordination of cross-team dependencies by understanding the incremental deliveries of downstream systems and how those dependencies affect the ability of the development teams to complete work- Serve as an advocate for smart architecture, a scalable platform and extensible web architecture to balance short-term delivery goals with long-term stability and growth- Steward the quality of URBN system architecture by advocating allocation towards technical debt, code clean-up, and test coverage during intermittent periods between feature releases- Assess potential risk against delivery effort when evaluating business requirements and negotiating priorities with business partners- Ensure the quality of and help maintain the platform services product backlog through Atlassian’s JIRA issue and project tracking tool in partnership with scrum masters and digital product managers

• Facilitate business process scoping exercises and identify key areas of solution enhancement or integration within SEI’s Investment Manager Services division• Identify, design and manage data model and ETL improvements to support key business functions within the Alternative Investments industry• Collaborate with and guide the development team to create new product features with high quality in order to meet monthly release commitments• Construct detailed functional and technical specifications and clearly articulate new development requirements• Coordinate with developers, QA team, users, and project managers to ensure successfully execution and implementation of solution enhancements• Successfully implemented major system enhancements to increase overall operational efficiency, specifically related to the administration of Investor Bank details, transaction management, payment processing and reference data management• Lead data migration process for new and existing Clients into SEI’s Investor Reference Data Management platform • Perform and manage UAT testing and results while adhering to stringent standards of data governance and accuracy • Construct SQL queries and scripts to provide comprehensive system support• Experienced in leading and participating in daily SCRUMs and using JIRA and Confluence to support the full scope of the SDLC

Managing customer implementation projects-Develop requirement specifications and clearly identify configuration, customisation and newdevelopment requirements.- Work with the technical team to arrive at estimates and liaise with the project manager/ keystakeholder from the Customer until sign-off on the requirements.-Using the agile Software Delivery process, co-ordinate with the technical team tomeet deadlines with a high quality product implementation-Write draft documentation by modifying the product manuals to reflect the customerspecific implementation-Maintain up to date database for tracking software defects and change requests-Provide suitable training and education to users that will promote maximum use of theproduct.- Identify and translate customer technical and support requirements into approved designspecifications and proposals- Raise/ Resolve technical issues for customers- Build strong customer relationships and ensure high levels of customer satisfaction

Utilize leadership skills to manage a team of 14 people and complete daily tasksFacilitate amiable employee and customer relations while ensuring a positive environmentEmploy problem solving skills to overcome obstacles involved with daily management responsibilitiesManage personnel and delegate tasksResponsible for scheduling and ordering inventory

Reliable and loyal employee whose duties include cashier, customer service, and inventory replenishment