Global Vice President, Customer Success
Current
Nov 2022 - Present
AeroLeads people directory · profile
Dan Mcnamara Email & Phone Number
Global Vice President, Customer Success @ Apryse
at
Apryse
1 work email found
@pdftron.com
2 phones found area 781 and 617
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Vice President, Customer Success @ Apryse
Location
Boston, Massachusetts, United States
Who is Dan Mcnamara? Overview
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Quick answer
Dan Mcnamara is listed as Global Vice President, Customer Success @ Apryse at Apryse, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at pdftron.com, phone signal with area code 781, 617, and a matched LinkedIn profile for Dan Mcnamara.
Dan Mcnamara previously worked as Global Vice President, Customer Success at Apryse and Vice President, Customer Success at Catalant Technologies. Dan Mcnamara holds Bachelor'S Degree, Elementary Education And Teaching from University Of Tampa.
Company email context
Email format at Apryse
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{first_initial}{last}@pdftron.com
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AeroLeads found 1 current-domain work email signal for Dan Mcnamara. Compare company email patterns before reaching out.
Profile bio
About Dan Mcnamara
Experienced Customer Success leader with a love for building and stabilizing strong teams during rapid periods of growth. Believer in authenticity, servant leadership, and radical candor.
Listed skills include Business Analysis, Software Implementation, Software Project Management, Process Improvement, and 35 others.
Current workplace
Dan Mcnamara's current company
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9 roles
Dan Mcnamara work experience
A career timeline built from the work history available for this profile.
Vice President, Customer Success
Mar 2020 - Nov 2022
Vice President, Customer Success
Jan 2019 - Mar 2020
Director Of Customer Success
- Responsible for the team performance, success, growth, issue management and retention of all Quick Base customers; over $140MM in annualized revenue and over 5,000 companies.
- Built the strategic conversion to a new touch model, segmentation, and refocused charter of our Customer Success Management team.
- Simultaneously, lead the overhaul and re-purposing of our Orientation/Implementation team, driving value to deployment in the first 90 days post-sale (as evidenced by higher NPS, user adoption, and dramatically reduced.
- Annual gross retention of over 96%; net retention 117%+.
- Improved the sophistication of the organization through a custom-built competency model, framed specifically on the needs of a SaaS/PaaS Customer Success organization.
- Team size totaling 22 FTE (3 manager direct reports), divided among 3 teams (CSM, SWAT, Orientation)
Jan 2018 - Jan 2019
Senior Manager - Customer Success Services
- In partnership with our Customer Success model, responsible for driving the design, delivery and continuous improvement of onsite and virtual instructor-led training and consultation.
- In one year, built the team from 5 associates and 1 manager to 45 associates and 6 managers - 850% growth, all while exceeding business goals across two distinct operational lines.
- Co-ran development of the strategic vision for $6B company’s 2018-2020 training and support model.
- Responsible for building capacity and unit models, service level agreements, key performance indicator and operational rhythms, as well as continuing education programs for career development.
- Increased client satisfaction by 84% (NPS moved from 32 in 2016 to 59 in 2017)
Apr 2016 - Dec 2017
Senior Manager - Customer Success
- Responsible for the continued performance, success, growth, issue management and retention of over $25MM in annualized revenue.
- Developed 7 direct reports who handled 75+ accounts each, 500+ clients in total.
- Led the strategic conversion to a newer, more streamlined platform of our Electronic Medical Record product for over 3,000 accounts and $325MM in recurring revenue.
- Grew annual gross retention from 87% to 93% in a single calendar year.
Jan 2015 - Apr 2016
Team Manager - Implementation
- Responsible for the success of both the Mid-Atlantic and Southeast US region, overseeing twelve project managers steering the implementation of the athenaOne product
- Implemented directly, or through my reports, over $50MM in ARR
Nov 2012 - Dec 2014
Jan 2011 - Nov 2012
Project Associate
Apr 2005 - Dec 2010
1 education record
Dan Mcnamara education
-
University Of Tampa
FAQ
Frequently asked questions about Dan Mcnamara
Quick answers generated from the profile data available on this page.
What company does Dan Mcnamara work for?
Dan Mcnamara works for Apryse.
What is Dan Mcnamara's role at Apryse?
Dan Mcnamara is listed as Global Vice President, Customer Success @ Apryse at Apryse.
What is Dan Mcnamara's email address?
AeroLeads has found 1 work email signal at @pdftron.com for Dan Mcnamara at Apryse.
What is Dan Mcnamara's phone number?
AeroLeads has found 2 phone signal(s) with area code 781, 617 for Dan Mcnamara at Apryse.
Where is Dan Mcnamara based?
Dan Mcnamara is based in Boston, Massachusetts, United States while working with Apryse.
What companies has Dan Mcnamara worked for?
Dan Mcnamara has worked for Apryse, Catalant Technologies, Zaius, Quick Base, and Athenahealth.
How can I contact Dan Mcnamara?
You can use AeroLeads to view verified contact signals for Dan Mcnamara at Apryse, including work email, phone, and LinkedIn data when available.
What schools did Dan Mcnamara attend?
Dan Mcnamara holds Bachelor'S Degree, Elementary Education And Teaching from University Of Tampa.
What skills is Dan Mcnamara known for?
Dan Mcnamara is listed with skills including Business Analysis, Software Implementation, Software Project Management, Process Improvement, Salesforce.Com, Sql, Project Management, and Emr.
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