• Working with lines of business in a partnership to guarantee timely and accurate feedback to internal and external partners regarding the status of insurance for each engagement.• Providing analysis on various kinds of Property and Liability insurance in a Pre-close environment. • Ensuring as an business analyst that the internal clients such as the line of business representative, underwriters, their backups, and senior management, management team, Quality Assurance partners, and the monitoring group are in line with each engagement submitted for processing; ensuring external clients such as borrowing organization, their representatives, general contractors, third parties, and the insurance agents understand the Bank of America requirements.• Inputting and extracting essential information from LOAN IQ, Electronic Depository Record, AMBEST, Navigator, ISOnet, Specialty Insurance Tracker, Policy Tech, NETR, Appian, Outlook, and Microsoft Word• Performing insurance reviews quickly and accurately in order to provide a line of business with a clear to close report.

TEKsystems, Inc. provides information technology services. The company offers risk management, data analysis, enterprise planning, cloud computing, and testing services. Providing and helping Bank of America clients and employees with professional advice on improving performance or solving business problems.Managing, investigating, and resolving deliverables of banking, lending programs, and all investor inquiries concerning client trade account balances, principles, interest, fees, and escalations with minor discrepancies.Performing quality assurance, system integration and user acceptance testing facilities on-time, on-budget and acclaimed go live for enterprise implementation.Initiating, determining, and applying SQL information within Microsoft Excel. Completing in depth analyses for business optimization projects increasing job performance overall in the loan servicing department by 50.5%.Partnering with developers to automate manual processes, saving time and money while decreasing errors.

Wil’in Entertainment is a private owned business with a mission to leave guest with an unforgettable experience in the entertainment industry. Consulting and providing expertise skills to the implementation, monitoring, or maintenance of IT systems within the company.Administered and configured desktop software, hardware, and supporting documents by troubleshooting issues, resolving alerts, performing remediation activities changes to the network configuration.Guided remotely end user support from home and performing hands-on work on the work site by adjustments to technical issues to the user firewall, obtaining the user IP address, and entering the user credentials with 100% accuracy.Interrogated, identified, and solved the inquiries within the client trouble ticketing systems.Maintained log collection, configuration management, and network monitoring systems.LAN network maintenance.Monitored production systems and designs improvement for a 40% increase in data processing efficiency by conducting reviews of application functions.

USN is a government organization that recruits, trains, equips, and organizes to deliver combat ready Naval forces to win conflicts and wars while maintaining security and deterrence through sustained forward presence. Role was to beresponsible for providing a variety of services which relieved the supervisor of administrative and financial details.Prepared, researched, and maintained different 80 documents daily which consist of invoices, reports, memos, letters, financial statements, and other documents daily, using word processing, spreadsheet, database, and presentation software with 100% accuracy at close of business.Filed and retrieved corporate documents, records, and reports.Managed, researched, and evaluated over 400 employment records related to emergency data, leave, transfer, or promotions, using human resources management system software.Oversaw, scheduled, and delegated to over 15 employees while establishing training, organizing training material with naval instructions preparation with administration procedures using Customer Relationship Management Software.Coordinated and collaborated with internal and external staff to accomplish moderately complex activities, developing agendas, and programs for team meetings ensuring 90% quality assurance. Briefed government management on project and task status while assisting other government employees with minor technical issuesUnited States Navy Honorable Discharge 2013 (Active Secret Clearance)