A dedicated provider of strong customer service with over 25 years of experience in IT. An advocate of ways to develop service offerings and delivery to ensure customer retention by providing and implementing strategies that support overall business objectives. Built a reputation of being honest, ethical, reliable, and always willing to take on new things. Calm under fire, analytically minded, and able to resolve complex problems. Successful project management, customer relationship management, and customer advocate. Use my years of technical experience to support and advise customers on technology needs, helping them to navigate the options finding the right solution to fill their needs. Worked with clients in a broad spectrum from hi-tech, medical, automotive, aviation, and crisis services just to list a few. Now looking for a new position where I can continue to drive client growth and retention while building strong relationships that will last. An organization where I can bring my years of experience to contribute to both internal and customer-facing processes. A team that values a hardworking self-starter who isn’t afraid to raise their hand and question or make recommendations.
Listed skills include Servers, Troubleshooting, System Administration, Technical Support, and 48 others.
