Miranda L. Cochran, Mba Email & Phone Number

United States

Drove implementation of electronic health record (EHR) technology. Managed implementation projects ensuring that milestones were completed within specified timelines.- Revered as a trusted advisor to client leaders on configuration of applications, training, and support decisions to support software application users and analysts.- Analyzed and resolved issues with value-added solutions; escalated support calls and collaborated with vendors to mitigate issues and offer Help Desk support to EHR users. - Oversaw virtual and live user training to support a diverse group of adult learners. - Successfully implemented medical office process improvements and workflow optimizations leveraging Lean and Six Sigma methodologies; increased patient satisfaction, office productivity, and reduced overhead costs.

Malvern, Pa

Provided innovative guidance and support to client leaders for decisions on application configurations, training and support of client analysts and software application users while managing a team of analysts and consultants. - Developed and nurtured strong customer relations by liaising between Siemens management, client management, and Siemens team of employees as the team lead - Configured and customized EHR templates meeting departmental needs and objectives - Designed and implemented a training methodology that included web based training, workshop sessions, and a virtual playground to meet the diverse needs of adult learners - Achieved process optimization through analysis, design, and delivery workflows to ambulatory offices utilizing Lean and Six Sigma Methodologies

Reading, Ma

Provided technical support, software education, and clinical system analysis for 150+ providers across 10 specialties. - Led workflow analysis, design, and optimization efforts. - Executed training of EHR software to physicians and office staff including the development, design, and delivery of education materials for multiple specialties. - Communicated with managers, providers, and staff; assisted in training coordination, installs, and general support of the application. - Developed efficient workflows with office managers, providers, and staff to promote optimal use of the soware and to ensure attainment of Meaningful Use.

Williamsport, Pa

Supported EHR users through workflow analysis, design, and optimization; enhancement of the EHR templates and documents; trouble shooting, analysis, and resolution of reported issues; and development, design, and delivery of educational materials appealing to diverse learning styles. - Optimized the success of software upgrades through planning, analysis, testing, and support. - Coordinated testing of Soarian PRM and its integration with NextGen EHR and contributed to the planning phase and work sessions through testing, training, and support. - Authored and presented step-by-step training materials in a user friendly approach. - Successfully managed implementation of NextGen EHR to 300+ users.

Pittsburgh, Pa

Oversaw staff operations for the Radiation Oncology Department. Processed and submitted claims and monitored practice revenue cycles. Ensured accuracy and completeness of insurance authorizations.- Delivered world-class customer service according to clinical staffing best practices; recruited and filled vacancies, trained, and assessed personnel/staff performance.- Coordinated billing, insurance authorizations, medical coding, and data entry utilizing PM software.- Trained stakeholders on Varian Medical Systems, Epic EMS billing software, and Dragon speech recognition software.- Developed efficient, mutually beneficial internal and external relationships.

Williamsport, Pa

Managed operations of a busy family medicine practice including team supervision and job organization. Coordinated human resources activities in clinical and business environments. Processed inpatient and outpatient billing.- Achieved timely claim submission and billing/coding accuracy; oversaw practice revenue/billing cycles.- Improved patient and employee engagement through effective communication, efficient workflow, and teamwork.

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Business Administration