Michael Cody Queen Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

- Manage housing applications, contracts, room assignments, and Student Housing records for over 9,000 beds on-campus- Recruit, hire, train, evaluate, and supervise 4 full-time housing advisors and 1 assignment coordinator and guide the team in problem solving and conflict resolution- Conduct benchmark research for peer institutions and like-type housing to improve Occupancy Management business processes.- Provide support to all University Housing and Dining units with special projects and initiatives- Serve as a liaison for Occupancy Management with internal and external partners- Collaborate with the University Housing and Dining Communication team to ensure contract and assignment information is consistently and accurately communicated to students and families

Austin, Texas Metropolitan Area

Richardson, Tx

• Oversee the daily operation of a first-year, suite-style residence hall community comprised of 400 students (May 2018 – Aug. 2020); 600 students (Aug. 2017 – May 2018); and an upperclass apartment community of 550 students (Aug. 2020 – Present• Lead a staff of up to 16 paraprofessional staff members from hiring, training, evaluation, and ongoing supervision on a daily basis to motivate and ensure success in department goals and expectations• Develop, implement, and assess educational programming covering topics of social justice, diversity and inclusion, health and wellness, personal finance, academic success, and career development• Address and advise residents on concerns regarding academic success, health and wellness, identity development and formation, personal finance, and direct residents to additional campus resources for communities of up to 600 residents• Establish logistics for summertime Residential Camps and Conferences and summer intern housing, including liaising with external groups and coordinating with internal resources to prepare rooms for occupancy• Innovated semesterly community assessment program, increasing resident participation by over 50% through use of inner-office friendly competition and tiered rewards program for student staff• Create, track, interpret, and report program assessment data using Qualtrics Labs software to ensure both learning objectives of programs and overall satisfaction is being met for individual community• Served in a 24-hour on-call rotation to assess, communicate, and respond to safety and crisis concerns for approximately 5,500 residents• Establish and foster collaborative relationships with various departments across campus including Student Wellness Center, Student Health Center, Office of Community Standards and Conduct, Dean of Students, Student Health Center, Student Counseling Center, University Police, Title IX, and New Student Programs

Richardson, Texas

• Oversaw application process for incoming first-year and returning upperclassmen students• Designed and implemented an automated assignments process for 5,500 residents in housing area• Collaborated with campus partners to ensure that housing assignments are completed accurately• Facilitated leasing process for two new-construction residential communities, totaling 800 beds• Prepared and reviewed billing process to be sent over to financial office for 800-bed community• Assisted with all financial transactions related to housing applications totaling up to $100K in revenue• Responsible for communication with all prospective and current student residents about housing information from application through move-in• Promoted information on housing amenities, programs, and application processes for student orientations• Provided one-on-one and lecture-style trainings for StarRez housing software for all new professional and student staff members via PowerPoint and written how-to guides• Coordinated occupancy assessment process with housing management company for 5,500 residents• Performed regular audits of all housing rosters for 5,500 beds to ensure bedspace accuracy for internal records and for accuracy with third-party management companyracy

Richardson, Texas

•Provided information to students regarding financial aid program requirements and procedures.•Advised parents and students about availability, application processes, rights and responsibilities related to student aid.•Accepted financial aid applications, forms; review for completeness, accuracy; verify information reported on student applications to determine eligibility for awards; screen applications; review student files, transcripts, test scores, and process.•Counseled students seeking financial assistance; perform needs analyses; assist in packaging of awards which includes completion of Federal, State and private scholarship applications.•Monitored work-study students as appropriate•Checked for satisfactory progress for financial aid students.•Reviewed and verify, as required, information reported on financial aid applications and determine eligibility; verify students’ income.•Provided loan counseling and debt management for each student requesting a loan; process loans and provide correspondence to borrowers informing them of repayment responsibility.•Applied financial aid policy to identified students who have exceeded funding limitations; assist in process of financial aid appeals.•Demonstrated integrity and ethical behavior in working with confidential information and maintain a high level of confidentiality.

Richardson,Ttexas

• Advised students about availability, application processes, rights and responsibilities regarding student aid• Interpreted, applied and complied with federal, state and institutional regulations governing student financial aid• Manually assisted in awarding or making adjustments for student’s accounts using PeopleSoft software• Corresponded with a team of 4 Financial Aid Officers to manage individual caseloads• Demonstrated integrity and ethical behavior in working with confidential information

Master Of Education - Med, Higher Education/Higher Education Administration

Completed Master of Education in Higher Education with a concentration in student affairs.

Bachelor Of Arts (B.A.), Criminology, 3.19

•Served as a Teaching Assistant for students in an Anatomy and Physiology class on campus •Invited to provide feedback to University.