Michael Cody Queen Email & Phone Number

Austin, TX, US

Austin, Texas, United States

- Manage housing applications, contracts, room assignments, and Student Housing records for over 9,000 beds on-campus- Recruit, hire, train, evaluate, and supervise 4 full-time housing advisors and 1 assignment coordinator and guide the team in problem solving and conflict resolution- Conduct benchmark research for peer institutions and like-type housing.

Austin, Texas Metropolitan Area

Richardson, TX

• Oversee the daily operation of a first-year, suite-style residence hall community comprised of 400 students (May 2018 – Aug. 2020); 600 students (Aug. 2017 – May 2018); and an upperclass apartment community of 550.
• Lead a staff of up to 16 paraprofessional staff members from hiring, training, evaluation, and ongoing supervision on a daily basis to motivate and ensure success in department goals and expectations
• Develop, implement, and assess educational programming covering topics of social justice, diversity and inclusion, health and wellness, personal finance, academic success, and career development
• Address and advise residents on concerns regarding academic success, health and wellness, identity development and formation, personal finance, and direct residents to additional campus resources for communities of up.
• Establish logistics for summertime Residential Camps and Conferences and summer intern housing, including liaising with external groups and coordinating with internal resources to prepare rooms for occupancy
• Innovated semesterly community assessment program, increasing resident participation by over 50% through use of inner-office friendly competition and tiered rewards program for student staff

Richardson, Texas

• Oversaw application process for incoming first-year and returning upperclassmen students
• Designed and implemented an automated assignments process for 5,500 residents in housing area
• Collaborated with campus partners to ensure that housing assignments are completed accurately
• Facilitated leasing process for two new-construction residential communities, totaling 800 beds
• Prepared and reviewed billing process to be sent over to financial office for 800-bed community
• Assisted with all financial transactions related to housing applications totaling up to $100K in revenue

Richardson, Texas

• Provided information to students regarding financial aid program requirements and procedures.
• Advised parents and students about availability, application processes, rights and responsibilities related to student aid.
• Accepted financial aid applications, forms; review for completeness, accuracy; verify information reported on student applications to determine eligibility for awards; screen applications; review student files.
• Counseled students seeking financial assistance; perform needs analyses; assist in packaging of awards which includes completion of Federal, State and private scholarship applications.
• Monitored work-study students as appropriate
• Checked for satisfactory progress for financial aid students.

Richardson, Ttexas

• Advised students about availability, application processes, rights and responsibilities regarding student aid
• Interpreted, applied and complied with federal, state and institutional regulations governing student financial aid
• Manually assisted in awarding or making adjustments for student’s accounts using PeopleSoft software
• Corresponded with a team of 4 Financial Aid Officers to manage individual caseloads
• Demonstrated integrity and ethical behavior in working with confidential information

Master Of Education - Med, Higher Education/Higher Education Administration

Completed Master of Education in Higher Education with a concentration in student affairs.

Bachelor Of Arts (B.A.), Criminology, 3.19

•Served as a Teaching Assistant for students in an Anatomy and Physiology class on campus •Invited to provide feedback to University of.