Michael C. Email & Phone Number

Rochester, New York Metropolitan Area

(www.datto.com)Datto is a global provider of security and cloud-based software solutions for Managed Service Providers (MSPs). The company provides unified continuity, networking, endpoint management, and business management solutions that drive cyber resilience, efficiency, and growth for MSPs, worldwide, serving more than one million businesses.When.

Rochester, New York Metropolitan Area

Blue Diamond Partners are among the Top 2% of Datto’s customer base. These are large, global corporations and major resellers of Datto’s SaaS services.I was chosen to manage a portfolio of service agreements with Blue Diamond Partners and served as a product expert (SME) for API communications and backend databases.My day-to-day duties included meeting.

Rochester, New York Metropolitan Area

In my initial role with Datto, I collaborated with account managers and success managers to troubleshoot customer issues and concerns across the company’s diverse client portfolio.I distinguished myself by consistently closing 100+ trouble tickets each month and effectively managing ticket backlogs to promote and maintain customer satisfaction. This.

Syracuse, New York, United States

Officiated at local high school basketball games as a member of the International Association of Approved Basketball Officials, Inc. (Dec. 2019 – Mar. 2023)Coached high school-aged participants at Jim Boeheim’s Syracuse University Basketball Camp.(Summers 2015 / 2016 / 2017)Coached at Procamps® at York University in Toronto, Ontario, Canada. (Dec. 2016)

Rochester, New York Metropolitan Area

• (https://www.pensketruckrental.com/)Penske is an internationally known brand providing transportation services to customers at 2,500+ rental locations in North America.In this Assistant Manager role, I directed a team.
• Maintained 99% of vehicles current on preventive maintenance for fleet of 700 vehicles.
• Achieved $156K in first-contact sales and $71K in new sales to rank second in the district (2020).
• Executed marketing campaign targeting college students preparing for end-of-year move-outs.

Rochester, New York Metropolitan Area

In this role, I tracked daily productivity and profitability for a fleet of 1,000 vehicles to optimize vehicle deployment to numerous locations in the Rochester (NY) area.

Rochester, New York Metropolitan Area

(https://graingeresg.com)Grainger is well known as a distributor of maintenance, repair, and operations supplies and related products and services to a variety of OEMs and related businesses..My job was to service onsite vending machines in a variety of industrial settings that distributed personal protective equipment and other key consumables to.

Rochester, New York Metropolitan Area

(https://www.rochesterregional.org/)Rochester Regional Health manages 11 hospitals plus related facilities serving patients in the Greater Finger Lakes Region of upstate New York.I analyzed patient billing and reimbursement data and developed Excel spreadsheets to track rate information for insurance payers. I also reconciled General Ledger entries for all.