Michael Connelly Email & Phone Number

Fairfield, Pa, Us

Owings Mills, Maryland

• Provide Enterprise UX direction and modernization spanning multiple global platforms and applications.• Drive UX end-to-end solutions from concept to production deployment. • Team lead management: Interview, recommend for hire, mentor and encourage a fully remote team of 3-8 super-talented Senior to Mid-Level employees and contractors. Manage day to day staff needs to support the product platform director. • Design team guidance: Provide feedback to ensure both consistency to existing UX standards, identify opportunity for new patterns, and ensure designs fit into overall epics, stories, and process flow.• Collaborate with internal stakeholders (Business, Customer Service, Product Management, Engineering/Dev) and external (clients/end users) to attain optimal usability design for web and mobile applications.• Design prototypes, wireframes, and production UX assets for desktop, tablet, and mobile.• Use Qualitative and Quantitative research methods to drive and support UX decisions during pre-flight, development, and post implementation.• Created Enterprise Design Guide for baseline UX standards and governance.• Highly involved with requirements gathering and documentation.• Led initiatives to facilitate Accessibility requirements to win contracts.• Provide UX leadership with third-party solution providers.• Won the 2022 FPS/CX/NBI Most Valuable Player award.Research Techniques: Journey Maps, Personas, Focus Groups, Surveys, 1x1 Interviews, User Testing, Platform AnalyticsProject Management Techniques: Agile/SCRUM, Waterfall, Kanban, Gannt

Dallas/Fort Worth Area

• Create innovative human centered designs for B2B Enterprise Wi-Fi and B2C Consumer Mobility product lines.• Extensive UX team lead and UX project management experience.• Assess product offerings in pre-launch, launch, and flight stages for critical UX touch points.• Work with stakeholders and executives to identify business, marketing, and user requirements.• Create complex Enterprise Level Journey Maps and program based Personas.• Design rapid prototypes, wireframes, and production ready UX assets for desktop, tablet, and mobile. • Write customer friendly emails, help guides, and documentation that align to brand standards. • Use Qualitative and Quantitative research methods (Interviews, Surveys, User Testing, Analytics) to drive and support UX decisions.• UX Tools utilized include Sketch, MURAL, Photoshop, and MS Office Products. • Work remotely and on-site in Texas as required. All duties performed as non-employee contractor.

Harrisburg, Pennsylvania

• Assisted on a total transformation of TE.com as a member of the Digital Strategy Customer Experience team. • Responsible for stakeholder interviews, requirements, analysis, use case development, design meetings, copywriting, prototypes, translations, and project management. • Work independently or with team of UX designers and IA architects to deliver exceptional customer experiences for a global B2B enterprise website. • All duties performed as non-employee contractor.

Harrisburg, Pennsylvania

• Responsible for strategic level duties on the corporate web applications team.• Promoted to Project Manager for the highest traffic self-service application on TE.com. Led an international team of developers, business analysts, UX designers, and UAT testers located in the United States, India, Malaysia, Australia, and Japan. Directly responsible for project milestones, budget, UAT, implementation, and global training for internal/external customers. • BA responsibilities including requirements gathering, presentations at global pricing conferences, and liaison between developers, designers, and key stakeholders. • All duties performed as non-employee contractor.

Gettysburg, Pennsylvania

• Directly responsible for running a boutique design agency serving a diverse clientele of Automotive/RV manufacturing, healthcare, retail, travel, music, and non-profits. • Responsibilities include sales, development, customer support, and managing the team. • Key clients: Deloitte, Goodyear Tire & Rubber Company, Clarian/Indiana University Health Systems, ASC Industries (Automotive), CrossRoads RV (USA/Australia), and Gettysburg Convention & Visitors Bureau.

Canton, Ohio

Responsible for project discovery, design, proposals, and documentation for custom client projects. Assisted in troubleshooting of project development coding issues.

Canton, Ohio

Designed, developed, and managed custom web applications. Handled all SDLC aspects including client meetings, requirements, code changes, testing, and system upgrades. Coded in HTML, ASP, CGI, VB, JS, MS-SQL & MS Access.

North Canton, Ohio

Responsible for all IT operations with a fast growing aftermarket automotive manufacturer. Network grew from a single server/12 workstation to a multi-server/40+ workstation. Supported all hardware/software purchasing, maintenance, and upgrades. Responsible for maintaining a custom ERP system with coding/database optimization. Designed and implemented procedure manuals and disaster recovery systems.

Washington D.C.

Responsible for QA/UAT of auditing software and automated voice response systems. As a standout member of the National Office QA team, I was selected for a special 1 year assignments at the IRS Southwest Regional Office in Dallas, Texas as additionally coordinated testing and customer service training at the IRS Service Center in Fresno, California. I routinely received numerous federal awards and promotions for excellence in testing methodology.