ROC Overview - ROC (Relay Operation Centre) is the central command and control centre for'Transportation Execution' across the Amazon Logistical Supply Chain network supportingmultiple geographies including NA and EU.A Trans Ops Specialist at ROC facilitates flow of information between different stakeholders(Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customerexperience and business continuity.Trans Ops Specialist at ROC works across two verticals – Inbound and Outbound operations.A Trans Ops Specialist provides timely resolution to the complex issues in hand by researchingand querying internal tools and by taking real-time decisions.

Time has been taken out after relocating relocating back to the UK after a decade based out in the Middle East. House renovation project has been undertaken which is the reason why there is a gap in continuous employment.

Manager of Ground Services for the Qatar Amiri Flight organisation.All down to reputation and results obtained from previous managerial roles, Mark was approached and ultimately brought into the Qatar Amiri Flight management team to address the ground handling requirements for the organisation. However, because of the impact that was made in such a short space of time, the role rapidly evolved to more than just ground services. Through providing support for contract negotiations, auditing, developing and implementing processes, Mark developed a solid foundation to support the business for the future

Mark was the founder and sole creator of Global Visual Solutions Limited. Mark created Global Visual Solutions in order to assist business partners with the day to day tasks of training and development. Mark has utilised his skills combining creativity and I.T regarding the production of visuals that he had developed and tested whilst Managing the Ground Services Department at Birmingham International Airport for Aviance Uk.

Mark was selected to take on a department that was under performing, inefficient and also one that had a poor safety record. Mark troubleshooted and took to task the issues that he found in a constructive and positive manner. Mark quickly established a team around him that were motivated and focused on the requirements set out to improve the department. So much so that statistics were achieved that had never been seen before according to airport records. Mark created a culture that was positive to Health & Safety and also towards Company Procedures. Mark guided and assisted employees where required to improve on understanding and compliance. In the first year alone, the number of delays recorded from the previous Winter period were a total of 93 all down to the Ground Services Department. With Mark in charge, the delay total was only 22 for the same period the following year. Month on month then improved not just year on year, where revenue increased through smashing targets and staffing efficiency rose dramatically. Aviance UK was in a total of 15 airports around the UK and Ireland. Mark was then used by the company to visit stations where problems arose to conduct a speedy resolution. Communicating with airlines and work colleagues to undertake implementation of procedures to obtain improvements according to contracted Service Level Agreements. Using his communication skills this was something that was achieved on a regular basis. Mark spent a lot of time, listening, mentoring and nurturing employees, which in turn reduced disciplinary issues and promoted personal development. Therefore retention ensued which vastly improved on keeping valuable skills within the company. Mark was also trained with regards to Health and Safety regulations, Human Resources and also to deal with Industrial Relations at a high standard.

By this stage Midland Airport Services had been taken over by Aviance Uk Limited.Mark was responsible for the shifts he attended as Supervisor. This included governing Health and Safety, responding to incidents, performing accident investigations and resource planning.

Mark was responsible for the allocation of teams or individuals to perform required tasks. To liaise with the Ramp Supervisor to highlight potential issues with regards to resources and planning.

Mark was responsible for the teams allocated to him in order to service aircraft on tight turnarounds. This would involve delegating tasks and ensuring that deadlines were met whilst monitoring the Health and Safety of the employees he was working with.

Birmingham International Airport was then involved in the handling of all loading and marshalling services required. The company not only handled freighter aircraft but also handled all of the airlines contracted to Midland Airport Services and Servisair.