Ground Services Manager
Mark was selected to take on a department that was under performing, inefficient and also one that had a poor safety record. Mark troubleshooted and took to task the issues that he found in a constructive and positive manner. Mark quickly established a team around him that were motivated and focused on the requirements set out to improve the department. So much so that statistics were achieved that had never been seen before according to airport records. Mark created a culture that was positive to Health & Safety and also towards Company Procedures. Mark guided and assisted employees where required to improve on understanding and compliance. In the first year alone, the number of delays recorded from the previous Winter period were a total of 93 all down to the Ground Services Department. With Mark in charge, the delay total was only 22 for the same period the following year. Month on month then improved not just year on year, where revenue increased through smashing targets and staffing efficiency rose dramatically. Aviance UK was in a total of 15 airports around the UK and Ireland. Mark was then used by the company to visit stations where problems arose to conduct a speedy resolution. Communicating with airlines and work colleagues to undertake implementation of procedures to obtain improvements according to contracted Service Level Agreements. Using his communication skills this was something that was achieved on a regular basis. Mark spent a lot of time, listening, mentoring and nurturing employees, which in turn reduced disciplinary issues and promoted personal development. Therefore retention ensued which vastly improved on keeping valuable skills within the company. Mark was also trained with regards to Health and Safety regulations, Human Resources and also to deal with Industrial Relations at a high standard.
