Helpdesk Technician
Current➢ Triaging and managing internal and external support ticket queues in accordance with established SLAs.➢ Providing L1 technical support to on-site and remote users in a Microsoft 365 hybrid environment.➢ Providing L2 technical support to HRdownloads HRIS platform clients.➢ Provisioning, upgrading and deploying laptops, peripherals and other hardware for.