➢ Triaging and managing internal and external support ticket queues in accordance with established SLAs.➢ Providing L1 technical support to on-site and remote users in a Microsoft 365 hybrid environment.➢ Providing L2 technical support to HRdownloads HRIS platform clients.➢ Provisioning, upgrading and deploying laptops, peripherals and other hardware for end users.➢ On-boarding, off-boarding and managing users and groups in Microsoft 365.➢ Management of Active Directory and virtual machines in Windows Server Hyper-V.➢ Group policy management and creation of new GPOs as needed.➢ Management of all printers, access points, and teleconferencing systems.➢ Training on-boards on internal systems, 2FA, VPN access, submitting tickets, and digital hygiene.➢ Purchasing and managing company hardware inventory in AssetTiger ITAM.➢ Publishing, updating and fixing content in the HRdownloads HRIS platform.➢ Identifying and logging software bug fixes for the development team.➢ Creating and editing help desk process documentation.

As a Warehouse Clerk, I was responsible for supporting the efficient and effective operation of the warehouse. This involved performing inventory management, shipping, receiving, and customer service functions.➢ Managed inventory utilizing the AS400 database system to track and monitor stock levels and movement.➢ Provided outstanding customer service to internal and external customers, occasionally assisting with sales.➢ Coordinated shipping appointments and communicated effectively with sales and management staff to address inventory, shipping, and receiving issues in a timely and effective manner.➢ Received inventory into stock from suppliers and external branches.➢ Delivered construction materials using the company vehicle.

As a Teaching Assistant for an undergraduate anthropology course, I worked collaboratively with a team of teaching assistants and a faculty member to create engaging and impactful learning experiences for students.➢ Led hands-on laboratory and tutorial sessions in archaeology, providing students with guidance on course concepts and content.➢ Graded essays, lab reports, and assignments, providing constructive feedback and support to help students achieve their academic goals.➢ Provided academic guidance and mentorship to students, helping them to build skills and confidence in their academic pursuits.➢ Offered dedicated office hours, providing additional support and assistance to students seeking extra help on assignments and labs.

In the Advanced Facility for Avian Research, I was responsible for maintaining the health and well-being of research animals and ensuring the cleanliness of the research facilities.➢ Maintained clean and sanitized research facilities and animal cages, following strict protocols and guidelines to ensure the health and safety of animals and staff.➢ Prepared and mixed animal food, provided regular feeding and watering of animals, and administered medication as required, demonstrating a strong attention to detail and commitment to animal welfare.➢ Handled the safe and respectful disposal of deceased research animals, following all protocols and guidelines to ensure appropriate and ethical treatment.

Continued my work on the Franz Boas Papers: Documentary Edition Project as a Graduate Research Assistant.

In the Department of Psychology at the Advanced Facility for Avian Research, my role as a Research Assistant involved providing essential support to a PhD research dissertation through tasks such as:➢ Ran experiments and collected data for analysis.➢ Maintained the cleanliness of research animal cages and rooms to ensure the well-being of the animals.➢ Prepared and mixed animal food, as well as provided regular feeding and watering of research animals, demonstrating a strong commitment to animal welfare.➢ Carried out the safe and respectful disposal of deceased research animals to ensure that they were handled appropriately and ethically.

As a Research Assistant, I continued my work on the Franz Boas Papers: Documentary edition project performing primary and secondary library research, writing research reports, bibliographies and preparing primary research documents.

Worked with a multi-disciplinary research team on the Franz Boas Papers: Documentary Edition project transcribing historical documents for digitization at the American Philosophical Society.

In the Department of Biology's ecology laboratory, I worked as a summer research assistant and performed the following duties:➢ Supported laboratory operations by assisting with general tasks.➢ Prepared biological materials for data collection purposes.➢ Aided in collecting field data and setting up fieldwork stations.➢ Ensured the health and welfare of research animals and plants at the Biotron research facility by administering basic care.

As an Outbound Caller contracted by a fundraising firm working with Western Giving at Western University, I helped raise funds for scholarships and bursaries through strategic communication with donors and potential donors.➢ Utilized persuasive calling techniques to secure giving commitments and build donor relationships.➢ Trained and mentored new employees on the use of outbound calling software, call scripts, and handling difficult call scenarios.➢ Ensured accuracy and integrity of donor records and information through meticulous record-keeping.

Provided support and assistance to the Administrative Assistant in the Department of Philosophy at Western University.➢ Aided with general office duties, including filing and organizing documents and properly disposing of unneeded documents according to departmental and university policies.➢ Helped to re-locate and re-organize the departmental library under the direction of the Department Chair and the Administrative Assistant.➢ Performed general miscellaneous office duties as needed under the direction of the Administrative Assistant.

As a Residence Tour Guide at Western University, I provided prospective students and their families with engaging and informative tours of the university's residence facilities, showcasing the unique features and benefits of living on campus.➢ Led groups on tours, answering questions and providing insights into residence life and university culture.➢ Fostered positive relationships with prospective students and their families, serving as a friendly and knowledgeable ambassador for the university.➢ Collaborated with colleagues to ensure the smooth operation of tours and events, delivering high-quality experiences that met or exceeded expectations.