Madeleine Cooper-Angell Email & Phone Number

• Proactively manage and cultivate relationships with key clients, ensuring a high level of customer satisfaction and retention.• Serve as the primary point of contact between Appcast and clients, facilitating clear communication and addressing client needs.• Oversee the successful execution of projects, collaborating with internal teams to ensure timely delivery and adherence to client specifications.• Resolve issues promptly, working cross-functionally to identify and implement effective solutions.• Conduct regular client meetings to gather feedback, assess ongoing needs, and identify opportunities for upselling and cross-selling.• Lead contract negotiation processes, ensuring terms are fair and aligned with both client and company objectives.• Contribute to strategic planning initiatives, aligning Appcast's offerings with clients' long-term goals.• Utilize strong organizational and project management skills to drive successful outcomes and meet client expectations.

Client: St Jude Children's Research HospitalThis position was created due to exceptional performance and growth of the account. • Manages 25-35 requisitions supporting Advanced Practice Credentialed Providers, Diagnostic Imaging,and Oncology.• Directly manages the performance 4 RPO Recruiters on the account. • First point of contact for client management. Addresses escalations appropriately. • Maintains a 100% fill rate for 2022 and 2023. • Created SOPs for Workday Implementation Roll-out and facilitated trainings across multipledepartments. • Optimized hiring process by creating SOPs and Training for all steps of the hiring process. • Built offer template that increased equitable offers across the institution. • 96% offer acceptance rate for 2023. • Uses LinkedIn Recruiter, iCIMS, Workday, and Indeed as primary systems.

Remote

Client: St Jude Children's Research Hospital • Sourced across all business segments including Advance Practice Providers, Scientific Research, andAdministration. • Managed internal R4R, sourcing and hiring 4 recruiters for the account. • Promoted to full cycle recruiting support after exceptional performance on the sourcing team. • Built SOPs outlining sourcing operations and full recruitment process. • Utilized iCIMS and LinkedIn Recruiter. • Maintained 100% fill rate for Advanced Practice Credentialed Providers. • Awarded Rising Woman in RPO Award by RPOA for 2022. • Managed 25-35 requisitions, owning full recruitment cycle from initial application to building competitive and equitable offers. • Mentored 2 entry level recruiters to ensure their success on the account and in the industry.

Nominated for Teacher of the Year, Haut Gap Middle School, 21-22 school year.• Successfully managed curriculum implementation for 120+ students.• Improved test scores for 75% or more of my students for three consecutive years.• Provided valuable feedback to stakeholders, contributing to student growth and development.• Demonstrated excellent verbal and written communication skills with all stakeholders.• Led the Wellness Committee on campus, organizing various activities to promote wellness.• Headed the marketing team for the Athlete to Athlete athletic event, benefiting special needs students.• Displayed strong conflict resolution skills, discretion, and reliability when working with peers andstudents.

Managed evergreen requisitions for substitute teaching, janitorial, and food service positions for CCSDand BCSD.• Average of 8 hires/week. • Coordinated orientation, onboarding, and training programs for newly hired employees.• Proficiently utilized Applicant Tracking System (ATS) to manage and track candidates.• Employed various sourcing methods, including social media, the internal ATS system, Indeed, Monster,and ZipRecruiter, to identify qualified candidates.• Managed job postings across multiple platforms, such as LinkedIn, Monster, ZipRecruiter, and Indeed,to attract top talent.

Facilitated training sessions for new hires in the purchasing department, ensuring a smooth onboardingprocess.• Conducted interviews to assess and select candidates for positions within the purchasing department.• Represented the company at multiple offsite auctions in Darlington, Atlanta, and Orlando, contributingto effective inventory management.store to acquire inventory.• Authored and implemented a streamlined process for managing aged inventory, resulting in a significantreduction of aged units by 74%.

• Attended Career Fairs to source management candidates and recruit students for the Emerging LeadersProgram by marketing the brand on campus at USC.• Completed full-cycle recruitment for part-time, and full-time hourly positions. • Managed front end of the funnel for salaried hires. • Conducted interviews for exempt and non-exempt positions, ensuring the selection of qualifiedcandidates.• Utilized traditional and nontraditional channels for candidate sourcing, expanding the talent pool.• Managed the onboarding process for hourly positions, ensuring a smooth transition for new hires.• Successfully managed a team of 90+ hourly associates on the sales team, achieving outstandingperformance results.• Led a team of 90+ Teammates across seven departments, consistently achieving double-digit sales gainsevery quarter during the first year in the position, ranking in the top 10% of the company.• Significantly increased the Associate engagement rating by 7%.