Madeleine Cooper-Angell Email & Phone Number

• Proactively manage and cultivate relationships with key clients, ensuring a high level of customer satisfaction and retention.
• Serve as the primary point of contact between Appcast and clients, facilitating clear communication and addressing client needs.
• Oversee the successful execution of projects, collaborating with internal teams to ensure timely delivery and adherence to client specifications.
• Resolve issues promptly, working cross-functionally to identify and implement effective solutions.
• Conduct regular client meetings to gather feedback, assess ongoing needs, and identify opportunities for upselling and cross-selling.
• Lead contract negotiation processes, ensuring terms are fair and aligned with both client and company objectives.

• Client: St Jude Children's Research HospitalThis position was created due to exceptional performance and growth of the account.
• Manages 25-35 requisitions supporting Advanced Practice Credentialed Providers, Diagnostic Imaging,and Oncology.
• Directly manages the performance 4 RPO Recruiters on the account.
• First point of contact for client management. Addresses escalations appropriately.
• Maintains a 100% fill rate for 2022 and 2023.
• Created SOPs for Workday Implementation Roll-out and facilitated trainings across multipledepartments.

Remote

• Client: St Jude Children's Research Hospital
• Sourced across all business segments including Advance Practice Providers, Scientific Research, andAdministration.
• Managed internal R4R, sourcing and hiring 4 recruiters for the account.
• Promoted to full cycle recruiting support after exceptional performance on the sourcing team.
• Built SOPs outlining sourcing operations and full recruitment process.
• Utilized iCIMS and LinkedIn Recruiter.

• Nominated for Teacher of the Year, Haut Gap Middle School, 21-22 school year.
• Successfully managed curriculum implementation for 120+ students.
• Improved test scores for 75% or more of my students for three consecutive years.
• Provided valuable feedback to stakeholders, contributing to student growth and development.
• Demonstrated excellent verbal and written communication skills with all stakeholders.
• Led the Wellness Committee on campus, organizing various activities to promote wellness.

• Managed evergreen requisitions for substitute teaching, janitorial, and food service positions for CCSDand BCSD.
• Average of 8 hires/week.
• Coordinated orientation, onboarding, and training programs for newly hired employees.
• Proficiently utilized Applicant Tracking System (ATS) to manage and track candidates.
• Employed various sourcing methods, including social media, the internal ATS system, Indeed, Monster,and ZipRecruiter, to identify qualified candidates.
• Managed job postings across multiple platforms, such as LinkedIn, Monster, ZipRecruiter, and Indeed,to attract top talent.

• Facilitated training sessions for new hires in the purchasing department, ensuring a smooth onboardingprocess.
• Conducted interviews to assess and select candidates for positions within the purchasing department.
• Represented the company at multiple offsite auctions in Darlington, Atlanta, and Orlando, contributingto effective inventory management.store to acquire inventory.
• Authored and implemented a streamlined process for managing aged inventory, resulting in a significantreduction of aged units by 74%.

• Attended Career Fairs to source management candidates and recruit students for the Emerging LeadersProgram by marketing the brand on campus at USC.
• Completed full-cycle recruitment for part-time, and full-time hourly positions.
• Managed front end of the funnel for salaried hires.
• Conducted interviews for exempt and non-exempt positions, ensuring the selection of qualifiedcandidates.
• Utilized traditional and nontraditional channels for candidate sourcing, expanding the talent pool.
• Managed the onboarding process for hourly positions, ensuring a smooth transition for new hires.