Ricky O'Donnell

Ricky O'Donnell Email and Phone Number

Network Engineer II @ Odyssey Logistics
Kirkland, WA, US
Ricky O'Donnell's Location
Greater Seattle Area, United States, United States
Ricky O'Donnell's Contact Details

Ricky O'Donnell work email

Ricky O'Donnell personal email

n/a
About Ricky O'Donnell

As a dedicated Network Engineer with a year of specialized experience, and several more as an all-around technician, I'm adept at managing and implementing diverse network solutions. Currently certified with Network+, and in pursuit of my Palo Alto Networks Certified Network Security Administrator (PCNSA) certification, I am always seeking to update my knowledge to stay at the cutting edge of network technology.My career highlights include the successful deployment of 11 Palo Alto Next-Generation Firewalls (NGFWs) across the Alaska Business Unit, and managing the transition of sites from legacy Business DSL connections to Fiber Dedicated Internet Access (DIA). This project improved both connection quality and reliability of the network, delivering noticeable enhancements to business operations.One of my strongest abilities is to listen and think deeply through complex issues, enabling me to diagnose and troubleshoot efficiently. Coupled with a knack for clear, concise communication, I aim to deliver meaningful results that drive customer satisfaction.I am on a professional trajectory towards a senior role, where I can apply my advanced networking knowledge to identify operational areas for improvement and address pressing issues. My goal is to contribute to an organization that values forward-thinking, efficiency, and high-quality service.

Ricky O'Donnell's Current Company Details
Odyssey Logistics

Odyssey Logistics

View
Network Engineer II
Kirkland, WA, US
Ricky O'Donnell Work Experience Details
  • Odyssey Logistics
    Network Engineer Ii
    Odyssey Logistics
    Kirkland, Wa, Us
  • Odyssey Logistics
    Network Engineer Ii
    Odyssey Logistics Apr 2024 - Present
    Danbury, Connecticut, Us
    As a Network Engineer II, I'm responsible for deploying, maintaining, and troubleshooting hardware like Cisco firewalls, routers, and switches, Meraki MX, MR, and MS devices, and Palo Alto firewalls. I handle Helpdesk tickets for break/fix and Change Management implementation, while also managing vendors such as internet providers and low voltage installers. My approach is marked by total issue ownership, detailed investigation, and proactive maintenance through thorough configuration review.
  • American Fast Freight, Inc.
    Associate Network Engineer
    American Fast Freight, Inc. May 2023 - Apr 2024
    Fife, Wa, Us
    Maintains aspects of the global network deployment including site to site VPNs, MPLS, DIA other internet connections. Performs triage on network tickets for the senior network engineering team.
  • American Fast Freight, Inc.
    Technical Support Engineer
    American Fast Freight, Inc. Jul 2021 - May 2023
    Fife, Wa, Us
    As a support engineer, I am fielding support requests across all business groups. I provide user training, create and update internal process documentation. I manage WAN and LAN across 11 sites on the west coast and am working towards a standardized network stack across business units.
  • Business Buiders Inc
    Service Engineer- Surface Device Engineering
    Business Buiders Inc Apr 2019 - Jul 2021
    As a service engineer I am working with several groups providing technical support and services to engineers, researchers, and designers. I ensure that engineers get the correct new workstations, provide speedy resolution to issues, and ensure that users have the correct hardware needed to be productive. User understanding is essential in this role. Being able to translate what has gone wrong and what we are doing to resolve to my users is essential to allow for empowerment in their roles.
  • Unisys
    Tier 2 Support Technician
    Unisys Oct 2014 - Apr 2019
    Blue Bell, Pennsylvania, Us
    As a Tier 2 Support Technician I was the in-person point of contact of over 2200 users for hardware and software escalations. Those escalations were generated through in person/direct contact and sent from the global help desk. This role involved working with a vast assortment of users with an expansive technical and non-technical background. Support for Microsoft applications including Microsoft 365, Windows 7-10, SharePoint Online, network troubleshooting, and hardware troubleshooting and repair was a normal day in this role. I authored and contributed to knowledge base articles, tracked emerging issues with hardware and software, and provided excellent customer service across all my users.
  • Milestone Technologies, Inc.
    Technical Lead
    Milestone Technologies, Inc. Sep 2013 - Oct 2014
    Fremont, California, Us
    As a Technical Lead at Milestone I was the go-to for support with customer contacts. I had 20 agents in my team supporting products from our stakeholder across hardware and software verticals. I consulted with team members on a daily basis, following up with my agents on issues I assisted with and took their feedback to send to our management team to address arising issues or items that were outside our control. I was able to recognize my agents for their performance and always made sure that they were heard.
  • Bga Rework Stations From Precision Pcb Services, Inc.
    Sales Rep
    Bga Rework Stations From Precision Pcb Services, Inc. Nov 2011 - Nov 2013
    Oroville, Ca, Us
    Informing the uninformed on professional hand and micro soldering training, BGA Rework, and design consultation.
  • Catamount Broadcasting
    Master Control Operator
    Catamount Broadcasting Jan 2012 - Oct 2013
    Maintained broadcast integrity, controlled the horizontal and vertical, and kept FCC compliant logs
  • All The Best Video
    Sales Clerk
    All The Best Video Nov 2010 - Oct 2011
    Watching, cleaning, checking, and whatever else you can do with a DVD, offering advice and general rants on movies and the world, and ensuring that your movie night is a good one.

Ricky O'Donnell Skills

Energy Efficiency Computer Hardware Network Systems Computer Hardware Troubleshooting Home Networking Sustainability Public Speaking Troubleshooting Customer Service Strategic Planning Project Management Problem Solving Training Management Quickbooks Start Ups Sales Budgets Networking

Ricky O'Donnell Education Details

  • Butte Community College
    Butte Community College

Frequently Asked Questions about Ricky O'Donnell

What company does Ricky O'Donnell work for?

Ricky O'Donnell works for Odyssey Logistics

What is Ricky O'Donnell's role at the current company?

Ricky O'Donnell's current role is Network Engineer II.

What is Ricky O'Donnell's email address?

Ricky O'Donnell's email address is ri****@****air.com

What schools did Ricky O'Donnell attend?

Ricky O'Donnell attended Butte Community College.

What skills is Ricky O'Donnell known for?

Ricky O'Donnell has skills like Energy Efficiency, Computer Hardware, Network Systems, Computer Hardware Troubleshooting, Home Networking, Sustainability, Public Speaking, Troubleshooting, Customer Service, Strategic Planning, Project Management, Problem Solving.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.