Ricky O'Donnell Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Danbury, Connecticut, Us

As a Network Engineer II, I'm responsible for deploying, maintaining, and troubleshooting hardware like Cisco firewalls, routers, and switches, Meraki MX, MR, and MS devices, and Palo Alto firewalls. I handle Helpdesk tickets for break/fix and Change Management implementation, while also managing vendors such as internet providers and low voltage installers. My approach is marked by total issue ownership, detailed investigation, and proactive maintenance through thorough configuration review.

Fife, Wa, Us

Maintains aspects of the global network deployment including site to site VPNs, MPLS, DIA other internet connections. Performs triage on network tickets for the senior network engineering team.

Fife, Wa, Us

As a support engineer, I am fielding support requests across all business groups. I provide user training, create and update internal process documentation. I manage WAN and LAN across 11 sites on the west coast and am working towards a standardized network stack across business units.

As a service engineer I am working with several groups providing technical support and services to engineers, researchers, and designers. I ensure that engineers get the correct new workstations, provide speedy resolution to issues, and ensure that users have the correct hardware needed to be productive. User understanding is essential in this role. Being able to translate what has gone wrong and what we are doing to resolve to my users is essential to allow for empowerment in their roles.

Blue Bell, Pennsylvania, Us

As a Tier 2 Support Technician I was the in-person point of contact of over 2200 users for hardware and software escalations. Those escalations were generated through in person/direct contact and sent from the global help desk. This role involved working with a vast assortment of users with an expansive technical and non-technical background. Support for Microsoft applications including Microsoft 365, Windows 7-10, SharePoint Online, network troubleshooting, and hardware troubleshooting and repair was a normal day in this role. I authored and contributed to knowledge base articles, tracked emerging issues with hardware and software, and provided excellent customer service across all my users.

Fremont, California, Us

As a Technical Lead at Milestone I was the go-to for support with customer contacts. I had 20 agents in my team supporting products from our stakeholder across hardware and software verticals. I consulted with team members on a daily basis, following up with my agents on issues I assisted with and took their feedback to send to our management team to address arising issues or items that were outside our control. I was able to recognize my agents for their performance and always made sure that they were heard.

Oroville, Ca, Us

Informing the uninformed on professional hand and micro soldering training, BGA Rework, and design consultation.

Maintained broadcast integrity, controlled the horizontal and vertical, and kept FCC compliant logs

Watching, cleaning, checking, and whatever else you can do with a DVD, offering advice and general rants on movies and the world, and ensuring that your movie night is a good one.