Syed Pasha Email & Phone Number

Villa Park, Il, Us

Villa Park, Il, Us

Villa Park, Il, Us

Executive Vice-President & Partner at ILM AcademyManaging Member & Owner of Porto's Peri PeriManaging Member & Partner at Porto's Peri Peri Villa Park

Chicago, Il, Us

Promoted as a “Senior Data Analyst” to lead ALL BIS initiatives and projects. Migration and upgrade of all existing BI tools to the OBIEE suite. Analyzed existing systems and developed strategies based on strategic objectives. Provided expert-level technical support and design reviews. Provided the business with project/cost estimates, risk analyses, and process road maps. Key Achievements as a Lead Data Analyst for the BIS Team:• Currently leading the Cargo 360 reporting initiative to develop all Cargo reporting in OBIEE for the combined Airline.• Successfully developed and implemented all reports and dashboards for Dynamic Air in OBIEE• Successfully developed and implemented all Cargo SQR reports for the Cargo Business Systems team• Successfully designed and implemented a 140 report weekly job on the BI server for Cargo Finance• Only developer for the United Bi portal design and implementation• Serving as a SharePoint Admin, managing all shared views, folders and directories. Also managing the dashboard, team blogs, etc.• Serving as the lead training developer and coordinator for the Business Intelligence team• Successfully migrated all Cargo reports from Brio to OBIEE, designed and created all Cargo reports and dashboards• Lead the Windows 7 migration and testing project for the Business Intelligence team• Incorporated standards to ensure continuous integration and automating testing procedures, which improved quality of reports, reduced defects, and improved development cycle time• Lead QC sign-off for all OBIEE reports before moving to production• Lead admin and content manager for the United Business Intelligence Services and Data services home pages on SkyNet• Training and instructional information pages for CLM, created and administered on SharePoint.• Assisted in extraction and delivery of “Lift without sale” data to the US tax & Treasury department

Chicago, Il, Us

Key Projects:• Cargo 360: Selected to lead the Business Intelligence and data modeling component of the massive Cargo 360 project to consolidate the multiple data sources to the enterprise Teradata warehouse and create all reports on OBIEE for all Cargo divisions. Working closely with the vendor and the business customer, hosting them here and visiting them in Dubai to better understand their existing architecture.• Dynamic Air: Lead Analyst for all Dynamic Air related reporting needs, liaison between business users, data owners and IT. Managed the Dynamic air development with a team of two on-site contractors, through the entire project cycle.• PSS and Super PNR: Was assigned the lead for all Super PNR reporting requirements, before the project was discontinued due to merger related activities. Acted as a lead for the BIS team in all PSS related meetings.• SharePoint and SkyNet Admin: Content manager and admin for both SharePoint and SkyNet IT pages for the entire DW/BI team. Responsible for development and maintenance of content on both sites.• Training and Instructional lead: Created, implemented and administer all OBIEE training on the United Learning network. Single-handedly created the OBIEE online training simulations for the United Network and continue to manage and administer it for all global users. Currently working on creating a OBIEE 11g training suite to replace the original after migration to 11g• Business Intelligence Developer: Hands-on expertise in many BI tools like Brio, OBIEE, SAS, etc. Proficient in Java and SQL. Preemptive knowledge of web based technologies, web development and content management. Adept development skills of pixel-perfect reports and dashboards using the above mentioned tools and technologies.

Chicago, Il, Us

Oversaw the application development team of more than 10 technical developers to architect, develop, and deploy mission-critical enterprise applications. Coordinated test design and execution as well as code reviews. Administered project budgets and mentored team members besides being the lead BA for to collect and consume all requirements.Key Projects:• Web CPR: Developed WebCPR interface for FastRes, FastAir, FastMPI and ETIS applications. Worked closely with the vendor and business to create a customer friendly interface and a solution driven architecture..• MayFlower: Mayflower was the name given to the project to the Customer Service Call center move to US from India. Coordinated phases I & II of design and development of solution that integrated well with the existing process to ensure minimal impact on customer service. Integrated, desktop, voice, VRU and training, all in one project.• FastRes Enhancements: Was a lead of an elite “FastRes enhancements” team, responsible to research and develop enhancements to the current interface to increase user productivity and customer satisfaction.• Other project involvements: Lead several projects and initiatives E+ Upsell Anytime, Easy Update, Easy Re-book, GAF Removal, Mobile Channel Enablement, MUA co-pay, SAUA, Various initiatives within Release 0 and many initiatives within the FastRes/FastAir for Windows enhancements.

Chicago, Il, Us

Was hand-picked to lead the requirements gathering for NexGen, the reservations user interface that was to replace FastRes and FastAir. Coordinated test design and execution as well as code reviews. Administered project budgets and mentored team members besides being the lead BA for to collect and consume all requirements.

Chicago, Il, Us

Successfully delivered several projects, both covering global call centers around the world. Also facilitated several train the trainer sessions for vendor instructors as part of their certification process. Lead several initiatives to evaluate, update and create instructional design material for different curricula.Key Projects:Instructional design of all training material for ReservationsEvaluated, updated and created all instructional design materials for domestic, international, rates, united.com and service director training.Train the TrainerFacilitated several online, on-phone and in-person train-the-trainer sessions. Vendor Management and Instructor CertificationLead initiatives to certify the vendor trainers by co-teaching, observing, grading and eventually certifying several vendor instructors who would later report directly to me. Provided recommendations to improve and help client technology infrastructure and recommended innovative solution strategies. Directed and planned all instructor resources through all training sessions. Prepared and maintained certification documentation for all vendor instructors. Cultivated and managed client relationships.Instructor Field Services:Headed the United.com project for training and design. Successfully completed the design deployment of training for the United.com web-support desks also completed the certification process for two vendor instructors in India.Completed several assignments, including several assignments to Manila and India as the lead Instructor, heading the training department team of three UA and five vendor instructors. Leading the efforts to certify the vendor instructors as permanent United Instructors. Facilitated numerous products at various locations as a TD Instructor in various United reservation products.

Chicago, Il, Us

Education record

Bachelor In Science, Botany ; Zoology