Mcqueen Catherine Email & Phone Number

- Represent the voice of the customers within the company to all members. - Customer Care to be proactive solution driven. - be the connection between all TME stakeholders and national distributors in order to ensure customer satisfaction and increase the value of our brand image. - Handle / manage escalated customer complaints. - follow closely and raise concern on CR KPIs.

Brussels Area, Belgium

Budget controller for the team with up to 24M EU with -2% difference between actuals and planned.Lead media campaigns / partnerships of 500K EU for major model launches in MM6.Create toolkits for model launches / media campaigns / lifestyle events, coordinate with team and core agencies to best leverage assets on earned – owned – paid destined to all European markets.Lead lifestyle events for influencers and lifestyle journalists for major model launches for European markets including Russia with PR.Key person for “celebrities” projects with legal and finance dept.Project manager for bespoke UX by Lexus art gallery in Lisbon, summer 2018.Manage Lexus Boutique for 2 years for Europe.Highly involved in the master contract for the media / creative WPP agency for Toyota and Lexus.Manage Work Order process (Scope of Work / Teams / Fees) for own agencies.PowerBi implementation for media dashboards and omni-channel reporting.

Brussels Area, Belgium

Budget controller for the team.Support Senior Manager in media campaigns / partnerships &implement Search strategy (eg Google) for all 24 European markets.Create toolkits with core agencies for all European markets.Key person for “celebrities” projects with legal and finance dept.Manage Lexus Boutique for 3 years for Europe.Manage Work Order process (Scope of Work / Teams / Fees) for own agencies.

Brussels, Brussels Region, Belgium

Support Lexus Sales Department and 13 NMSC’s: suffix management, allocation, pricing, products, production, and sales plan. § Weekly and monthly reports of Lexus sales, customer contracts and order bank plan.§ Prepare and follow-up of the form01, provisions, sales expense actuals, § Support SE budget during the annual preparation

Nivelles, Belgium

Student job all year in a shoe store for men, women, and children.

Brussels, Belgium

Getting to know the association and how it works. Attending meetings with several representatives of the European Union. Hands on the different ongoing projects.

Brussels, Belgium

Student job during 5 summers:1/ Customs department2/ Translate procedure documents from English to French and French to English.3/ executive assistant4/ Re-organize the S\W & translation documents for the IEC (International Engineering Center), on Access Database. 5/ Support in the Communication Department.6/ Librarian for the IEC (International Engineering Center)

Graduate With Distinction, International Marketing/Commerce

English - French - Spanish