Mcrae, Veronica Email & Phone Number

Texas, United States

Initiate and complete welcome calls to borrowers within 24 hours of receiving assignmentReview and organize closing documents for presentation and explanation of a flawless signingProofread all documentation for accuracy and clarification that all dates and signatures are correct and present

Ewing, New Jersey, United States

Met and Exceeded the customer service satisfactory requirement of 85% every month, by completing welcome calls within 24 hours of approval and addressing inquiries within 4 hour window providedReview file documentation for errors or missing information to avoid denial or suspension of loanCollect and review data from borrowers such as: assets, salary and debt to confirm they are creditworthyOrdered all necessary supporting documentation for loan qualification (Credit Report, Verification of Employment, and Rent/Mortgage

Chandler, Arizona, United States

Completed welcome call or email requirement to the assigned processor within 24 hours of conditional approval with list of documents/information needed for final approvalResponded/replied to processors, realtors and brokers via phone or email regarding updates and status of files to ensure we meet the required SLAOversaw the documentation and submission process to ensure documents provided is sufficient for credit approvalExplained technical concepts in simple terms to the borrowers, brokers and realtors so everyone is aware of their requirements and responsibilities.

Irving, Texas, United States

Maintained a satisfactory customer service score of 95% by responding to emails, voicemails and completing all welcome and follow up calls within the required 4 hour window Communicate with Internal and External clients and business partners regarding the 90 day waiting period during the building process of the property Facilitate and collect confidential documents to determine loan eligibility (Income, Credit Report, Asset statements along with Employment, Rent/Mortgage VerificationsInvestigate/Verify information provided by third party vendors (Credit Report, Verifications, Asset statements) to determine the denial/approval of the loan

Plano, Texas, United States

Exceeded the customer service requirement by completing welcome calls and emails within 24 hours of approval in addition to addressing all communications within the required 2 hour window Maintain availability as the main point of contact for processor, realtor and brokers to provide updates and status of files Review, update and document information provided from the processor to confirm the submitted documentation is creditworthy for loan approval

Oak Lawn, Illinois, United States

Completed monthly customer service requirement of 95% customer satisfaction by completing welcome calls within 24 hours of approval and addressing all inquiries within the 4 hours provided.Review file documentation for errors or missing information to avoid denial or suspension of loan upon submission and review by underwriting.Collect and review data from borrowers such as: assets, salary and debt to confirm creditworthinessOrdered all necessary supporting documentation for loan qualification (Credit Report, Verification of Employment, and Rent/MortgageLoan Processor July 2012 –March 2014Maintained the 95% customer service rating with satisfactory welcome calls, email, voicemail and 3 day follow ups keeping borrowers updated on the process of their file Addressed customer inquiries and questions via inbound calls, regarding their status and loan details from application to closing (approx. 25-30 per month)Ordered and reviewed all third party documents: credit reports, Preliminary Title Reports, Appraisals, Homeowners Insurance and Association documentationConfirmed and updated employment history and verifications for both current and previous employers