Center for Open Societal Systems (COSS) drives global societal transformation through adoption of Digital Public Infrastructure (DPI). Our mission is to positively impact 1 billion people globally by 2030 by driving adoption of societal system using Digital Public Goods (DPGs).

Responsible for the Asia Pacific, China and Japan consulting and deployment services business for Dell EMC, $500M business leading a team of 1500+

Responsible for remote delivery of professional services to Dell EMC customers through a team of 1200+ in Bangalore and Pune.

Nav Bharat Democratic Party is a new generation political party that is committed to a socially progressive, economically developed and efficiently governed India. Joined to build the party and help a friend contest in the 2014 LS elections. - Built member management application, web and social networking presence for party operations with vendors- Successfully drove fund raising for party in Bangalore.

Rightster is a video rights network connecting 100s of content producers to 1000s of online publishers, media agencies, brands and broadcasters.

- Responsible for APAC service and support including revenue, growth and customer satisfaction for USD $100M revenue customer base in 7 regional APAC centers in Japan, Korea, China, India, Australia, Singapore and HK - Tripled services revenue in 1 year. Key strategy - Shift recurring/non-recurring revenue mix from 10/90 to 60/40- Drove successful NPS initiative to stabilize and improve customer satisfaction across EMEA/APAC. Strong focus on improving response rates and NPS in APAC, now among the highest across Akamai- Built executive relationships with Fortune 500 customers to sell deeper and wider into existing customer base- Helped develop and drive India product localization, sales and channel strategy

- Responsible for delivery operations of the Akamai India center - a microcosm of the company with 25% of Akamai’s workforce which delivers 10% of Akamai’s top line revenue and the company’s analytics product suite- Worked closely with senior leaders at Akamai to align India strategy and direction with corporate goals - Developed and mentored a high performance management team as the center doubled in size in 2009Executive sponsor for key India customers such as Times of India, NSE, Cognizant and Jet airlines

- Managed the US Professional Services business, responsible for services revenue and customer satisfaction. Sponsored and helped close multiple Akamai deals with enterprise customers like JC Penney, NBC and Starz. Hired and mentored a number of senior leaders at Akamai.- Shifted strategy from one time integration revenue to recurring revenue engagements. Created an operational model, framework and processes to deliver recurring revenue engagements. Today, recurring revenue accounts for over half of Akamai’s global services revenue stream- Built a global services and support delivery organization in India from scratch. The team today delivers all the business support, 1/3rd technical support, and 1/4th of project delivery for Akamai’s global customer base. Doubled customer satisfaction scores and tripled efficiency. Developed, hired and mentored a high performance management team; over half the initial team have taken on expanded leadership responsibilities- Led global cross functional team comprising of engineering, networks, finance, sales, service and support post acquisition of Speedera networks to integrate their customer base into the Akamai network/systems. Primary goal of acquisition was revenue retention. Retained 95% of Speedera’s revenue base, resulting in Akamai’s largest, most successful acquisition to date

- Responsible for Eastern US professional services team that helped sell and integrate customers onto the Akamai platform. - Part of core account development team that pitched and successfully closed deals with enterprise customers like Verizon and Sony Ericsson. Sold and delivered the largest Prof. Services engagement for Akamai in the role- As an consultant, helped close deals and integrate web sites/apps on the platform for enterprise customers

- Volunteer on deputation at UIDAI responsible for the NOC and overall system monitoring. UIDAI is a biometrics based authentication platform being built by the Government of India for its 1.2 billion residents- Drove requirements gathering/design/implementation with vendor teams of a closed loop integrated monitoring and control system for all UIDAI processes through close interactions with UIDAI senior leadership- Valuable experience gained in implementing and scaling nascent technologies with real world constraints

- Responsible for delivery of a distributor channel management system, a Java web based distributor admin and comp system for over 120,000 distributors and wholesalers (Customer: Phoenix Companies Inc.) - Responsible for development of a web based variable incentive plan system which delivered transaction and compensation data to a 3000+ sales force (Customer: Ford Credit). Increased accuracy from 95% to 99.5%- Responsible for delivery of sales comp and admin system for 20,000+ distributors, which integrated with mainframe administration, billing, reporting and check processing systems (Customer: Prudential Financial)

- Provided consulting services in data management and database design, conducted technical feasibility studies- Trained industry representatives in data management, modeling and design- Created process and information models for forging processes at Lockheed Martin. Participated in the STEP (STandard for Exchange of Product data) consortium towards standardizing these models to ‘draft’ status.

Managed day-to-day operations. Achieved 40% sales growth and 30% net profit margins in two years.