Michelle Reyna Email & Phone Number

As a Client Success Manager III at Proficio, an award-winning managed detection and response (MDR) services provider, I oversee the delivery of 24/7 security monitoring, investigation, alerting and response services to a portfolio of clients in various industries. I ensure client satisfaction, retention, and loyalty by building strong relationships and providing proactive and timely solutions.With a B.S. in IT Management Systems and an ITIL certification, I have a solid background in information technology, cyber security, and project management. I leverage the potential of data and data analytics to gather relevant project metrics and produce reporting for key stakeholders. I have over 15 years of management experience with large, diverse teams of over 100 members, and I consistently lead from the front by utilizing excellent communication, collaboration, and mentorship skills. I am a solution-oriented professional, who blends business objectives with technology solutions to reach organizational strategic goals.

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  University Of Maryland Global Campus

  3.72 Dean'S List