Maja Blazetic Email & Phone Number

Zagreb, Hr

Adriatic

Slovakia

Central-Eastern Europe, Middle East And Africa

• Managing and supporting country Business development consultants across geography to deliver results• Identifying and implementing growth strategies for assigned Sales, District, Distributor or Partner, Financial and Business Management• Renewal and Conversion Planning and Execution• Growth on Installed base program execution• Directly accountable for sales performance metrics and goals• Supporting forecasts and targets achievement • Accountable to deliver standardized connected plans between sales, geo leadership and distributors/partners• Identifying opportunities for growth in the installed base• Assisting sales management on plans that align top areas of focus between sales and RBU• Sales enablement – training, coaching, customer visits and events• Account planning• Acting as a process expert/annuity trusted advisor• Influencing and monitoring Global operations performance• Monitoring Sales governance• Escalation management

Central - Eastern Europe, Middle East And Africa

• Supporting Quota deployment and full Sales coverage (FY Readiness) • Executing on full pipeline (Ensure pipeline completeness, Review pipeline and opportunity progression, Support annuity execution, Control business cancellations, Reduce exposure, Deal risk assessment)• Managing Annuity business performance (Drive actions to meet KPI budget ,Preparation of KPIs, Annuity trusted advisor, Trace and analyze the factors impacting business performance like slippage, cancellation, competitive attack, pricing etc.)• Annuity business improvement (Proactively seek for annuity business improvement, Drive initiatives to support business growth & Act as a process expert/annuity trusted advisor• Monitoring Sales governance ( SFDC discipline-top deals and pipeline, SFDC Data quality, SFDC Opp. assignments, Seamless renewal flow)• Acting as a Global Operations Liaison (acting as a link between Sales and Global Operations-back office teams, drive and monitor escalations, Ensure Global operations coverage, Account operations lead mapping, Influence & monitor GO performance)

Central Eastern Europe, Israel & Russia

South - East Europe, Ukraine And Kazakhstan

• Supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan,• Supervision to team members, • Applying specialized subject matter knowledge to solve moderately complex issues within established guidelines, • Providing direction and expertise to departmental teams and participates in cross-department initiatives, • Acting as a point of escalation for subordinate employees as well as other team leaders,• Direct responsibility for the output of the individual contributors on an operational level, • Maintaining minimal day-to-day interaction with customers to resolve issues with highest level of complexity for mainly top-tier customer accounts,• Communication with both internal and external customers at the operational level,• Resolving highly complex issues that have been escalated by individual contributors,• Presenting moderately complex internal operational issues, • Leading the team at processes and policies implementations,• Projects implementation, • Process improvement,• People management,• Business ControlsOn-top activities/projects:• Internal customer survey improvement project • New Business Quoting process holder• CEE Voice of the workforce- lead for Employee engagement & communication• SEE TS Contract Operations positioning• Installed base reporting• Back office improvement• CEE newsletter/updates• SEE Quality improvement project lead• Approval assistant development

South-East Europe

• Processes contact and link to CEE• Distribution and management of CEE requests • Link to TS Business (Countries and SEE)• Link to SEE Contract Operations team• Project lead for SEE Quality improvement• Project lead for CEE Voice of the workforce employee engagement and communication improvement

Croatia

Providing support to Customer Support management and Sales team throughout the whole life cycle of Customer Support deals.:• Ensuring accurate, timely and compliant sales order and revenue management, meeting customer experience for new and existing large, complex contracts• Proactive renewal management & contract lifecycle management• Providing proactive business management reporting on projects • Preparation of quotes and presales documents• Supporting Global accounts deals• High level order tracking• Metrics reporting • Invoicing, credit notes, executing order entry and commission bookingActing as link between TS Services business, controllership, credit & collection & other business units:• Working with local Sales, Back office, accounting and directly with the customer to ensure customer care• Working with the credit collector and EEM Financial Analyst• Quality, compliance & business Controls• Process monitoring• Ensuring compliance with all internal and external procedures and policies• Escalations• Implementation of new procedures and policies in the country Acting as interface to partners, customers.• Total customer experience lead for Croatia • EscalationsOn-top activities/projects:• Internal customer survey improvement project • Near shore project• Team share point restructuring• New Business Quoting process holder• Implementation of Total Customer Experience process in Croatia• CEE Voice of the workforce- lead for Employee engagement & experience• CEE HR - Manager effectiveness project, Managers Club implementation

Managing the product portfolio:• Responsible for product management, revenue and customers• Product presentation at scientific and technical meetings Procurement process:• Negotiations with suppliers from Europe, New Zealand and USARetail sales Project bidding activities:• Preparation of proposals compliant to public procurement processesMarketing activities• Creation of brochures and manuals • Workshop organization• Website coordination and management

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Master Of Economics, Organization And Management

High School, Economics

Executive Education, Implementing Winning Strategies