I manage business applications which enable media asset management and order management workflows for the MGM servicing team. I am responsible for defining and executing the products' vision, based on the priorities of our business and technology stakeholders.

• Product management for new implementations: Gathering requirements and creating use cases, user journeys, user stories, functional process flows, and wireframes• Project management: backlog grooming, sprint scheduling, and sprint execution• Assist development leads with project tasks such as resource allocation, communication across technical groups, and communication and presentations to stakeholders• Assist Director of Delivery with business development (RFP Response, SOW creation and execution)

• Facilitated requirements gathering and technical specification documentation for new client software implementations. Project administration, task management, and status reporting to clients and stakeholders• Implemented solutions for high volume data imports. Development of SQL scripts to support data import into proprietary software applications• Supported existing clients by documenting issues, communicating directly with development teams, testing issue resolution and delivering to client. Additionally, documented change requests for new modules to be added to existing software solutions, tested new development, and delivered to client on schedule

• Managed the research, development, testing, and release of vendor projects, including new vendor products, defect fixes for existing products, and web service integrations• Provided production support for the vendor related workflow and web service integrations, and communicated and coordinated with the client, vendor and internal development teams to ensure issues were remediated in an effective and timely manner• Coordinated with internal client teams to demonstrate the added value of new vendor products to the system, and managed the adoption and development of the vendor product(s) to various client workflows

• Facilitated the root cause research, bug fix project creation, and release for software defects, and the execution of client service requests• Communicated and coordinated with client team leads, QA, and development to provide timely project testing and environment to environment deployment• Provided weekly bug and issue reports to the client, including the scheduled release for fixes and the scheduled delivery for client service requests

Assisted guest artists by providing transportation to and from hotels, airports, and concert venuesResponsible for preparing and updating guest artist itinerariesAssisted Hollywood Bowl promotions department by obtaining all items included on guest artist lists, as well as any performance equipment

• Responsible for organizing, updating, and cataloging the CDP Library• Prepared presentations for multiple seminars concerning the formation of non-profit organizations and small businesses• Received prospective client intake via email, phone message, and phone conversation, while recording prospective client information• Prepared and sent CDP services packets to all prospective clients• Responsible for organizing and presenting weekly reports on all new clients and prospective clients