Madeline Crow Email & Phone Number

San Diego Metropolitan Area

• Collaborate with the Senior Vice President of Sales to help manage 48 properties in the Azul Portfolio, emphasizing productivity and revenue growth.
• Take meeting minutes during our bi-weekly Franchise Webinar Calls via MGS and distribute each weeks' notes to all Marriott GM's, DOS's, and Corporate Accounts within the portfolio.
• Complete the STR Summary Scorecard in excel each week, providing a report on each hotel’s performance relative to their RGI goals, RevPAR, and Occ index compared to the comp set, and send to each hotel for review.
• Ensure all Sales Associates are on track with their SalesBoost training and add / deactivate any accounts as needed.
• Process Amazon orders for SalesBoost incentives.
• Serve as the Director of Jostle, Azul’s internal communication platform, welcoming each new employee to the team. Train Regional VP's and new users on how to utilize the platform, as well as manage account additions.

San Diego Metropolitan Area

The Glenmark Hotel (A Tribute Portfolio Hotel) Glendale, CA

• Provide excellent customer service to all guests
• Review and complete daily checklists
• Promptly log and deliver messages, mail, and packages for hotel guests and departments, ensuring proper distribution.
• Manage inventory to prevent overselling by balancing room types, upgrades, and other factors
• Make rooftop reservations for guests at Mya Rooftop
• Chat with guests on GXP (our in-house chat) and complete guests’ request in a timely manner

Los Angeles, California, United States

• Provided excellent customer service for number #1 Trip Advisor reviewed hotel in Los Angeles
• Interacted with international guests, primarily from Australia & Europe and work closely with highly reviewed Travel Agency, Flight Centre to coordinate overall LA travel experience for international visitors / families
• Worked closely via phone & email with prospective guests and travel agents to coordinate Los Angeles vacation plans and access to the Magic Castle Club, an exclusive members-first only club for magic, drinks, and dining
• Logged maintenance and HK requests and communicate with engineering for all property maintenance
• Matched & filed each reservation’s paperwork with the correct third-party booking
• As shift lead, confirmed all room requirements and special requests to ensure fulfillment and proper charges

Los Angeles, California, United States

District Of Columbia, United States / Foxborough Massachusetts

Mystic, CT

• Supported Director of Human Resources on various projects at 285 room full-service hotel
• Processed and filed confidential documents
• Maintained and upkeep employee bulletin board announcements
• Provided excellent customer service to employees
• Basic knowledge of monitoring applicant flow and assisted in the hiring process

District Of Columbia, United States

• “A List” Top Travel Advisor 2015 in Travel + Leisure – top rated DC travel agency
• Admin Assistant for a fast-paced environment providing corporate, leisure and group travel
• Answered phones and distributed any calls to the proper agent.
• First customer service experience, reviewed guest needs and directed to proper agent
• Organized all marketing materials to entice sales
• Compiled promotional material for client requests and provided in a timely manner

Bachelor Of Science, Hospitality & Tourism Management

Study Abroad Program, Hospitality And Tourism