Michael Crumm Email & Phone Number

Glendale, Az, Us

into customer teams to design, grow, and manage new customer capabilities Writes SQL to create new reports and improve the operations of the system. Occasionally developes packages for customer software deployment through SCCM and Flexera products Collects, grooms, and disseminates data on software ROI for the customer’s CIO Workes with customers to troubleshoot issues with Flexera products and the customer’s software lifecycle management processes Utilizes industry knowledge of software policies, procedures and compliance to help bring improvement and maturity to SAM processes used throughout the enterprise.

• Responsible for the day to day operations and administration of Flexera – FNMS and AP. • Responsible for the 36-server operation including; Primary / Backup Application Servers, Primary / Backup SQL Database Servers, in three environments Production, Test and Development and an extensive Beacon system that includes the production networks, multiple DMZs and test environments. • Ensures system functionality 24 x 7 with assistance from US and Off Shore based resources. • As the system expert for FNMS and AP, supports daily operations and system administration. • The systems are integrated with SCCM, Service Now, Casper, Citrix, vCenter, SAP, PO Systems and many more. • Ensures all the data sources are updated daily. The FNMS agent is providing inventory on over 14,000 systems. • Heavily engaged in applying ITIL, ITSM and SAM to operations developing, documenting and applying complex processes and procedures. • Conducting the upgrade and patching of FNMS and AP. • Taking years of evolution and ensuring the systems are documented, maintained, sustainable and reflect the goals of NBC Universal.

Tokyo, Jp

Services IT Operations Analysis Senior Advisor• Spearhead Project from implementation to operations• Manage HAM & SAM aspects of Asset Management for the Customers environment• Oversee activities of the team and provides direction• Build and drive strategy for a mature the Asset Management service• Ensure delivery of the service according to the service agreement• Conduct analysis, prepare reports and work on project implementation• Advise client on asset management and function as Subject Matter Expert• Develop, maintains and executes asset management program • Developed Evergreen Data Quality processes

Delivering Workshops, Administration, Operations and Advanced Licensing Training on Flexera Software, FlexNet Manager Platform License Compliance solutions. • Advanced understanding of ITAM principles from a physical, financial, and contractual perspective• Advanced knowledge of key vendor software license complexities including Oracle, Microsoft, and IBM• Managed project implementations from initiation to project closeout• Collaborated internally to improve customer satisfaction • Advanced knowledge of key vendor software license complexities including Oracle, Microsoft, and IBM• Experienced in external vendor software audits (Microsoft, Adobe, Oracle, VMWare, etc)

Itasca, Illinois, Us

Principal Consultant • Served as U.S. based Specialist in software asset management and licensing, providing direct customer consulting on best practices and methodologies• Managed project implementations from initiation to project closeout• Conducted FlexNet Manager Platform training and workshops• Collaborated internally to improve customer satisfaction by supporting calls, developing policies and procedures and preparing IT Asset Management process and procedures• Oversaw business development in the western U.S. territory achieving an annual goal of $3.6M• Advanced understanding of ITAM principles from a physical, financial, and contractual perspective• Advanced knowledge of key vendor software license complexities including Oracle, Microsoft, and IBM

Austin, Tx, Us

Manager, Information Technology Asset Management• Developed proper accounting to support State of Texas and ERCOT reporting for five-year program which applied people, processes and tools to lower IT costs and maximize use of resources• Established and managed contracts with Microsoft ($1.4M), Oracle ($3M), Dell ($3M), IBM ($2M), Canon ($1M) and other business-critical vendors, aligning accounting methods with GAAP, SOX and ISO standards• Developed Enterprise Change Management program improving reliability and team communications• Eliminated revenue losses by creating change management board enabling efficient scheduling of releases, tests, upgrades and back-out plans, significantly reducing costly shutdowns that exceed $1M per hour• Developed and implemented process improvements throughout IT and Telecom, applying COBITS and ITIL frameworks ensuring customer satisfaction and improved serviceManager, End User Operations• Served as functional and Project Manager for $1.8M operation of 2400 desktop and laptop computers.• Managed 19 people providing Service Desk, Desktop Support, Training and Audio-Visual customer service

Austin, Tx, Us

Manager, Information Technology Asset Management• Developed proper accounting to support State of Texas and ERCOT reporting for five-year program which applied people, processes and tools to lower IT costs and maximize use of resources• Established and managed contracts with Microsoft ($1.4M), Oracle ($3M), Dell ($3M), IBM ($2M), Canon ($1M) and other business-critical vendors, aligning accounting methods with GAAP, SOX and ISO standards• Developed Enterprise Change Management program improving reliability and team communications• Eliminated revenue losses by creating change management board enabling efficient scheduling of releases, tests, upgrades and back-out plans, significantly reducing costly shutdowns that exceed $1M per hour• Developed and implemented process improvements throughout IT and Telecom, applying COBITS and ITIL frameworks ensuring customer satisfaction and improved serviceManager, End User Operations• Served as functional and Project Manager for $1.8M operation of 2400 desktop and laptop computers.• Managed 19 people providing Service Desk, Desktop Support, Training and Audio-Visual customer service

Austin, Tx, Us

• Served as Functional and Project Manager for the $1.8M operation of 2400 desktop and laptop computers. Providing Project Management of software and hardware deployments. Applied the LCRA Project Management Framework based on the DIR Project Delivery Framework.• Managed 19 people providing Service Desk, Desktop Support, Training, and Audio Visual day to day customer service. Supported negotiations and contract management of Dell, Microsoft, Canon, New Horizons, and several other strategic partner contracts.• Developed strategic and tactical project plans to address the needs and growth of the customers in five different business units. Worked closely with Account Managers to define technology needs and service levels to ensure operational success for the customer.• Project Manager for the distribution of all applications to the desktops and remote access servers. Established process to ensure distributions were thoroughly tested, piloted, had a back out plans in case of failure and distributed. The result kept the latest software on the desktop with all interacting and working together without conflict. Rational was used to support testing, to reduce manual interactions.

San Antonio, Texas, Us

• Managed Software License Management Infrastructure Project, integrating and populating a software license database, developing automated reporting tools and developing processes for efficient use, and sustaining the software license infrastructure. Acted as a Senior Technical Architect in this large and complex organization. Recommended tools to support the system.• Managed $1.2M IT workstation and server inventory project providing project management expertise, support, and standards to a 15-person assigned and matrixed development team. Managed the design, development, integration and transition to operations of an automated inventory system for approximately 30,000 assets. The task required extensive data modeling and communication to managements, vendors and auditors. System implementation resulted in over $4M in savings in the first two quarters of operations by reducing software and hardware expenses, and preventing redundant and duplicate spending.o Mitigated risks. Company lacked tools to verify software licenses and validations, opening door to fines up to $250K per software violation. Identified overused/underused licenses, made required corrections, and created documentation to ensure full compliance. Averted potentially costly fines and legal action. Additionally reduced risk of possible virus intrusion, cutting likelihood of expensive downtime.o Implemented an IV&V program to ensure data accuracy to mitigate any risks associated with software compliance associated with a multiple billion dollar company.

San Antonio, Texas, Us

• Supported the establishment and initial execution of an Acquisition and Vendor Planning unit. The unit combined disjointed functions of operations and procurement by implementing Project Management Institute processes to manage projects with IT acquisition elements for the USAA contracting and project management processes. • Negotiated with multiple vendors including IBM, BMC and Microsoft, saving over $18M during the process.

• Managed and developed Intelligent Training Systems Research using modeling, simulation, multi-media, the Internet and virtual reality. Developed on and administered multiple UNIX and Windows operating systems, hardware platforms and networks. • On-site manager of nine full-time and three part-time personnel, seven consultants, and two sub-contracts with over 7 personnel. • Successfully submitted bids for Requests for Proposal for multiple government contracts, resulting in the award of three contracts.

Randolph Afb, Tx, Us

Twenty years of experience included Project Management, Telecom Operations, Software Development, Contract Management, Military Intelligence, and Satellite Mission Controller. TS SCI clearance held until 1997.

Ma, Computer Management

Bs, Computer Science W/Studies In Mathmatics