- Leadership of Teams: Coordinate and motivate the store team to create a collaborative and efficient work environment, promoting the continuous development of team members.- Inventory and Purchasing Management: Oversee the organization of merchandise and manage inventory, including the planning of purchases to ensure product availability and resource efficiency.- Cash Handling and Billing: Monitor cash register operations and manage daily and monthly store billing, ensuring transaction accuracy and financial integrity.- Performance Metrics Analysis: Monitor key performance indicators for the store, such as average ticket size, average price, items per sale, and conversion rate, to achieve established goals.- Team Training and Development: Conduct training for new employees and support the continuous development of the team, aligning all members with ALLOS’s objectives and standards.- Goal Tracking and Achievement: Set and monitor monthly store goals, developing and implementing action plans to improve sales and performance based on metric analysis.- Sales Strategies: Develop and execute strategies to increase store revenue with consistency, ethics, and quality, focusing on sustainable growth and customer satisfaction.- B2B and B2C Commercial Relations: Manage commercial relationships with B2B and B2C clients, developing strategies to meet their needs and expand ALLOS’s customer base.- Client Portfolio Management: Use CRM platforms to manage and retain a client portfolio, ensuring personalized and effective service.

Measure the effectiveness and efficiency of internal and external operational processes and assist in their improvement;Act as the bridge between the company's product/service quality and the customer;Selection and recruitment of KRCB collaborators;Develop and implement growth strategies;Motivate employees to achieve goals;Evaluate daily company operations to make necessary adjustments;Present new ideas to the CEO, Director of Real Estate, Director of Marketing, and other directors;Collaborate with high-level employees to grow, strengthen, and ensure the sustainability of the company;Work closely with the Board of Directors to prepare collaborators, complete risk analysis on potential investments, and advise the board of directors on investment risk and return matters;Work closely with the CEO to ensure productivity and proper resource management;Oversee quality control throughout the company in partnership with all departments, setting goals for each division in collaboration with division managers.

Partnering with high-level employees to drive the company's growth, reinforce its foundation, and ensure its sustainability.Working in close collaboration with the CFO to prepare annual budgets, complete risk analysis on potential investments, and advise the board of directors on investment risk and return matters.Collaborating closely with the CEO and CFO to ensure productivity and proper resource management.Overseeing quality control throughout the company in partnership with all departments, setting goals for each division in collaboration with division managers.Measuring the effectiveness and efficiency of internal and external operational processes and assisting in their improvement.Serving as the bridge between the company's product/service quality and the customer.Developing and implementing growth strategies.Motivating employees to achieve their goals.Evaluating daily company operations to make necessary adjustments.Presenting new ideas to the CEO, CFO, CMO, and other directors.

Central focus of relationship with all line-ups.Management of line-ups for all disciplines.Representing Santos internally and externally regarding the teams.Goal development and creating plans for all teams.Crafting hiring and compensation proposals.Organizing and executing logistics, schedule, and team timelines.Ensuring the smooth progress of outsourced services provided to the teams.Balancing content production and player schedules.Maintaining a healthy relationship between the organization and the talents.Addressing all needs of players, tournament organizers, game publishers, other teams, and media outlets.Nurturing good relationships with tournament organizers, game publishers, other teams, players, and media outlets.Monitoring all competitive activity developments.Developing methods for improvements and advancements within the teams and the company's relationship with them.Collecting, organizing, and cataloging line-up information.Reviewing contracts for hiring and participation in tournaments.Critically analyzing all participation in tournaments, events, and similar activities.Strategized, executed, and managed social media presence on platforms such as Twitter, Facebook, and Instagram.Developed engaging content to increase brand visibility and audience engagement.Monitored trends and implemented social media best practices to enhance the organization's online presence.Led the management of sponsorship relationships, negotiating contracts, and ensuring successful partnerships.Collaborated with sponsors to align brand messaging and maximize exposure opportunities.Maintained a comprehensive understanding of sponsor expectations and delivered on agreed-upon commitments.Oversaw the implementation and enhancement of customer service protocols.Addressed inquiries, concerns, and feedback from the gaming community, fans, and sponsors promptly and effectively.Established and maintained a positive and responsive customer service environment.

Passionate Community Administrator with a knack for crafting engaging Events and Projects. Proficient Leader and Team Manager experienced in fostering collaboration and maximizing team potential. Responsible for meticulously screening potential sponsorship opportunities. Renowned Tournament Organizer for São Paulo and Master Brazil TO, dedicated to delivering exceptional gaming experiences.

Tournament Organizer promoting the national eSportsCreator of competitive rules for all scenarios.Leader and team manager.

Working closely with main stores managers in Sao Paulo, helping them with product display; selling strategies; specific equipment maintenance.Weekly report containing pros and cons, photos and supply of all stores that were assistedDesign events for new games launches.Spreadsheet creation for our supply inventory

Work experience with costumers

Experienced Tournament Organizer dedicated to advancing the national eSports scene, specializing in a diverse range of games including Guitar Hero III, Super Smash Bros Melee, Super Smash Bros Brawl, Naruto Shippuden, Marvel vs Capcom, Street Fighter 4, Fifa, and Rock Band.Proven expertise in creating comprehensive competitive rules that foster fair and engaging gameplay across various scenarios. Adept at assuming the role of both a leader and a team manager, guiding teams towards success.Proficient in curating optimal venues for hosting tournaments, ensuring a seamless and enjoyable experience for participants and spectators alike. With over 30 events under my belt, including Anime Friends (2007-2012), Anime Dreams (2007-2012), Anime Fantasy (2008-2011), Anime Family (2009-2011), Ressaca Friends (2009-2012), Aquecimento Family (2009-2011), Anime Summer (2009-2010), AGE (2010-2011), Anime Party (2009-2010), and FanMixCon (2009-2011), I bring a wealth of practical event management experience to every endeavor.

Monitoring and supervision of the advertising investment through the collection of commercial and programs inserted in the programming of broadcasters and channels (Open TV and Pay TV) of IBOPE coverage.

Monitoring of branches of IBOPE Group.Managing funds and accounts payable.Build weekly reports to all managers.