Maria Salazar Email & Phone Number

Colombia

• Focused on defining primary roles and tasks on projects, enabling effective collaboration within the team to meet projects scopes and goals.• Ensured operational efficiency by overseeing the functionality and maintenance of clients’ network equipment.• Scheduled and managed work orders to implement necessary adjustments and updates, ensuring minimal downtime and optimal performance.

- Managed incoming calls and customer inquiries and requests.- Primary responsible for scheduling time for techs and managers to work on assignments, projects, or meetings.- Reach out to clients to coordinate time for appointments, meetings, and on-site.- Manage and monitor tickets, change status, and communicate updates to clients through the ticketing system, email, or phone call.- Create service requests and project tickets.- Manage and monitor the team's daily schedule.- Cooperate in service delivery processes.- Training techs on internal procedures.- Provide technical support, diagnose, and troubleshoot end-user computing problems and requests.- Document and follow standard operating procedures for internal processes at BTT as well as internal customer processes.- Acquire and maintain current knowledge of relevant support policies.

Maracaibo, Venezuela

- Monitoring of wireless networks.- Configuration and installation of Ubiquiti devices.- Configuration and installation of Mimosa devices.- Management of Mikrotik routers.

Maracaibo, Edo. Zulia, Venezuela

Administration of a WISP with Wispro tool, Sequre ISP. Management, and troubleshooting of the Company’s IT infrastructure, VoIP services and Data. Planning and execution of projects for the networking department, integration of new technologies, Site survey and Frequency Spectrum Analysis for Microwave links.

Maracaibo, Zulia, Venezuela

Administration of a WISP with Wispro tool, Sequre ISP. Management, and troubleshooting of the Company’s IT infrastructure, VoIP services and Data, Site survey and Frequency Spectrum Analysis for Microwave links.

Zulia, Venezuela

Configuration and installation of Ubiquiti CPE devices on client’s side and AP devices. IT tech support. Costumer support. Troubleshooting network issues on client’s side

Maracaibo, Zulia

Configuration and installation of CPE devices. WAN/LAN network supervision and management. Diagnostic and resolution of technical issues regarding the company’s intranet. IT tech support. Costumer Support.

Zulia, Venezuela

Intern for the IT departament.