Daphne Mcpherson-Samuels Email & Phone Number

Toronto, On

Provided a high level of administrative support to the Vice President and the Assistant Vice President, ensuring quality service and professionalism at every customer interaction- Scheduled and organized meetings, workshops and events including pre-mail, booking the facility and arranging refreshments- Managed calendars to avoid conflicts taking into account time zones- Coordinated signatures of Vice Presidents on contracts, invoices and other documents and dispatched to appropriate individuals in a timely manner - Arranged interviews, liaising with HR, VP and candidates to ensure all arrangements were in place- Assisted with on-boarding of new employees and provided strong support to team members by imparting procedural information including training- Responded promptly to all incoming enquiries / requests for information independently or re-direct to the appropriate person/area to ensuring optimal customer service Provided support to other executive assistants to ensure smooth functioning of the department- Collect and track data, research information, draft announcements and perform other administrative assignments as required

Etobicoke, On

Supported the advertising/editorial team of Hospital News - www.hospitalnews.com by executing all administrative and customer related functions.- Provided responsive assistance to customers, consistently ensuring a superior level of service. - Managed workflow by prioritizing responsibilities according to urgency to maximize accomplishments.- Applied appropriate due diligence to ensure accuracy in preparing and completing insertion orders, reports, tables, files and credit card payments.- Dealt with department’s correspondence/communication, including faxing and scanning information, sorting and distributing mail.- Initiated and handled the flow of pertinent information to update team and to ensure timelines and schedules were met. - Created and maintained files in an organized system to save time retrieving documents. - Coordinated logistics and represented the department at four large tradeshows / career fairs annually to promote the publication and to increase sales and readership.Generated advertising leads by researching competitive publications and by calling potential customers - Assisted with proofreading editorial articles and advertisement to ensure an error-free publication

Toronto, On

Effectively supported up to five executives at various times ensuring smooth functioning of the department- Coordinated travel arrangements, scheduled meetings and set-up conference calls under tight timelines - Reorganized filing system to conform to new filing policy in readiness for auditors and to facilitate quick document retrieval which saved time searching for files.- Handled high volume of photocopying and binding documents for various business groups to consistently meet tight deadlines- Recorded, prepared and promptly distributed minutes of weekly re-branding and integration meetings, ensuring accuracy and high level of detail

Certificate, Executive Administrative Assistant Program

Completed program in 19 months and graduated with honours

Education record