Maria Cristina Marquez Email & Phone Number

Pasay, Ncr, Ph

Manila, National Capital Region, Philippines

Small business of Fruits and Vegetables.Provider of Healthy juices and food.

Abu Dhabi, United Arab Emirates

- Reports Directly to the managing Director.- Responsible for the daily leadership of spa operations ensuring all productivity and expense controls are followed.- Making sure that guest experience meets our standards.- Responsible for staff attendance, schedule, and performance.- Assisted the Managing Director in organizing, planning, and implementing strategies for the spaoperation.- Track the progress of weekly, monthly, quarterly, and annual objectives, Target, and actualrevenue.- Evaluate employee performance and identify hiring and training needs.- Handle complaints from customers.- Create reports, analyze and interpret retail data, like revenues, expenses, and competition.- Ensuring that the cleanliness of the spa and hygiene are of our brand's standard.- Ensuring that the staff embodies our mission and vision.- Keeping a record of the cash register.- Tracking day to day revenue of the spa.- Enforcing internal policies and procedures to ensure the safety of the clients and also theemployees.- Managing the facility, maintaining supplies, and recruiting staff.- Created promotion and sale.- Supervised facility maintenance.

Abu Dhabi, United Arab Emirates

- Develop relevant content topics to reach the company's target customers.- Communicates the company’s brand in a positive, authentic way what will attract today’s modern clients.- Plan advertising and promotional campaigns for products or services on a variety of media.- Prepare content for the publication of marketing material and oversee distribution.- Conduct market research to identify opportunities for promotion and growth.- Create a regular publishing schedule and promote content through social advertising.- Use Adobe tools to effectively design and create ads and campaign.

Ncr - National Capital Region, Philippines

- Started as Technical Support Representative- Developing digital and print educational material.- Ensure new hires take on basic training courses, including communication and troubleshooting skills.- Liaise with managers and encourage on-the-job coaching.- Assess the impact of each educational course on staff performance and client satisfaction.- Maintain updated records of training curricula and material.- Identify and assess training needs to determine gaps for further improvement on training materials and curriculum to better increase product knowledge and capabilities.- Conceptualize training materials based on dataand research.- Assesses training needs and develops training plans for the organization.- Monitor and evaluate training program effectiveness, success periodically, and report the results.- Identify and Resolve any specific problems and tailor programs or approaches as necessary.- Maintain a keen understanding of training trends, developments, and best practices.- Review employee performance and learning- Create training strategies, initiatives, and materials.- Contact and utilize outside vendors and resources for instructional technology.

Manila, National Capital Region, Philippines

- Provide end-to-end support to customers who have issues with their internet, e-mails, antivirusand/or anything related with post-sales support on our client's product and services.- Provide excellent customer service by giving a delightful experience as we work together in resolving their issues.- Troubleshoot internet and browsing issue over the phone or via remote connection.- Educate the customer of the reason of each step I ask them to follow.- Keep communication personal and professional.