Frank J. Pannacchione - Mcs, Inc. Email & Phone Number

Lithia, FL, US

North Chicago, Illinois, US

• Providing customized Microsoft TEAMS on-site and Power Hour Master Class webinars.
• Offered open e-mail support for any MS TEAMS /MS Office questions
• MCS,Inc. - Microsoft Office Certified Instructor with 30 years of experience
• 30 Minute Q/A after the conclusion of each class

Port Chester, New York, US

--- Customer Service Soft Skills Training:In today's fast-paced business landscape, exceptional customer service isn't just a choice; it's a game-changer. Our dedicated team has been hard at work crafting and delivering comprehensive Customer Service Soft Skills training tailored specifically for Robison's incredible call center employees.Some of the.

New York, NY, US

• Microsoft TEAMS, Windows, OneDrive, ServiceNow, OneNote, Office 365 Power Hour Webinars - GlobalAll training is in Voya compliance.
• Conducting customized MS Teams Master Class webinars globally using the MS Teams platform
• Providing highly customized MS Office 365 Master Class nationally
• Provided customized webinars on ServiceNow new "Next Experience" UI with a 99% attendance
• Created customized computer training videos to support the new hardware and software Voya initiative.
• Created a series of customized OneDrive training videos to coincide with the OneDrive Master Classes this was part of our MCS blended learning initiative.

South Glastonbury, CT, US

• Training
• MS Office
• Pharmaceutical Software
• Soft Skills Management Training
• CRM Applications
• Proprietary Applications

South Glastonbury, CT, US

Formed a company providing highly customized motivational applications training, computer consulting, courseware development, sales, service, multimedia services, web development, corporate videos, IP telephone training, and networking to companies located worldwide.

Woodcliff Lake, NJ, US

We recently engaged in a contract to deliver a series of "What's New in Office 365" and various Microsoft Office classes for their team. o Providing Microsoft Office 365 and Windows 10 Migration training to all corporate employeeso Upper Management / One-on-One sessionso Concentrated group classes and seminarso Developed customized classes: “New Features.

Springfield, IL, US

We are training over 2400 employees on the powerful MS Teams platform. We are proud to be part of Springfield Clinic's success! Our series of "Power Hour" webinars are designed to train the full functionality of MS Teams. We are delivering a series of "Fundamentals", "Power Users" and "Tips and Tricks" webinars that will help the employees of Springfield.

Elmsford, New York, US

We recently engaged in a contract to deliver Adobe Photoshop classes and various Microsoft Office classes for their team. o Custom Adobe Photoshop webinarso Providing Microsoft Office 365 and Windows 10 trainingo Concentrated group Zoom webinars

Munich, DE

• Current Projects:MS Office training, CBT/WBT development, Videos, Voice Overs, National hardware/software setups nationally at multiple BMW delerships, and Courseware development. Developed exciting 4 station rotating.
• Delivering national hands-on customized classes offered weekly at multiple locations throughout the country
• Orchestrated a team of MCS professional trainers for the rollout.
• Developed easy to read Step-by-Step manuals that seamlessly coincides with the 4 station classes. The manuals are clear and easy to read guides for the admins and/or IT technician.
• Responsible for the installation and breakdown of the classes for each location.This included but not limited to: servers, desktop PCs, laptops, monitors, keyboards, mice, network wiring, hubs, routers, switches, NAS.
• Microsoft Migration Classes.Word, Excel, Powerpoint and Outlook 2007 - 2013 Classes

New York, NY, US

End-User Microsoft Application Training via Classroom-Based Training Services.We provide classroom-based indtructor lead training (ILT) in the implementation, maintenance andtroubleshooting of Microsoft software products; and that focus on improving software skills based onmanufacturer approved/authorized curricula and methods which may be supplemented.

Amsterdam, North Holland, NL

• Providing Microsoft Office 2010 Migration training to all corporate employeeso Upper Management / One-on-One sessionso Concentrated group classes and seminarso Developed customized classes: “New Features of MS Office.
• Provided Certified Microsoft Office Trainers to deliver our custom “ New Features of Office 2010” class
• Trained, managed and coordinated Certified MS Trainers
• Held bi-weekly business meetings to conduct needs assessment
• Subject Matter Expert (SME) answering any phone or e-mail questions on Microsoft Office 2010
• Created full color quick reference guides, handouts and other cheat sheets to coincide with the classes

Amsterdam, North Holland, NL

• Providing customized Microsoft Office 2010 Migration webinars to all employees globally using MS Live Meeting
• Created an exciting 3 minute “New Features of Office 2010” Highlight Reel (video) to build awareness, excitement and curiosity for the webinars. This increases the webinar attendance.
• Developed customized class: “New Features of MS Office 2010”
• 10,000 + users will be migrated.
• Providing Certified Microsoft Office Trainers to deliver our custom “New Features of Office 2010” class
• Trained, managed and coordinated Certified MS Trainers

New York, NY, US

- Microsoft Office Master Instructor providing MS 2013 training to The Met employees- Subject Matter Expert (SME) answering any questions on all Microsoft Office applications- Created quick reference guides to coincide with the classes

New York, NY, US

Provided Microsoft Office training to all employeesUpper Management / One-on-One sessions.Concentrated group classes.Developed scenario-based labs with to coincide with class delivery.Developed (with management) an education training program designed to develop and promote confidence in the employees.Subject Matter Expert (SME) answering any phone or.

Bloomington, Illinois, US

We are training the State Farm team at Lynn G. Dobrowsky Insurance Agency, Inc. on "How to Better Manage Your Outlook Inbox". The exciting 3-hour zoom webinar focuses on the best functionality of Outlook to quickly and effectively manage their Inboxes. Some of the topics that we cover are:- Conditional Formatting- Search Folders- Tips and Tricks.

London, England, GB

• Providing customized Microsoft Office 2013 Migration webinars to all employees globally using WebEx
• Developed customized class: “New Features of MS Office 2010”
• 10,000 + users will be migrated.
• Providing Certified Microsoft Office Trainers to deliver our custom “New Features of Office 2010” class
• Trained, managed and coordinated Certified MS Trainers
• Conduct needs assessment for customization

Lake Success, NY, US

• Developed interactive CBT modules in Captivate 8 for senior management training and reinforcement
• The interactive eye-catching modules contained an animated introductory splash slide, role playing HD videos (produced by our sister company Back Home Productions), interactive scenarios and animated graphics that.
• Worked as a liaison/project manager between BHP and LIJ
• Organized and lead project meetings

Trevose, Pennsylvania, US

• Providing customized Microsoft Office classes
• Developed and delivering customized MS Office classes for Lannett's employees
• Conduct needs assessment for customization

München, DE

• MCS - Statigic Business Partner
• Providing Customized Microsoft Office 2013 classes
• Subject Matter Expert (SME) answering any e-mail questions on Microsoft Office 2013

Dobbs Ferry, NY, US

I am delivering a specialized 15 week Microsoft Official Academic Course (MOAC) to over 77 students at Mercy College. The college credited class not only teaches them Excel 2013 but it also prepares the students to successfully pass the Microsoft Excel 2013 certification exam (Exam 77-420 ). The MS Excel exam is issued directly from Microsoft and it is.

Paris, FR

Providing customized Microsoft Office classes.

Purchase, New York, US

• Providing customized Microsoft Office 2010 classes
• Developed customized MS Office 2010 classes for PepsiCo.'s employees

• Providing customized Microsoft Office classes
• Developed and delivering customized MS Office classes for NATHAN SPORTS employees
• Trained, managed and coordinated Certified MS Trainers
• Conduct needs assessment for customization

New York, NY, US

• Providing Microsoft Office training to corporate employees

New York, NY, US

• Delivered Customize MS Office Excel classes to Macy's employees

Bridgewater, N.J, US

Delivering (MCS,Inc.developed) class: "New Features of Microsoft Office 2007" In-house and via WebEx sessions. Developed - Full Color tri-folds/Quick Reference Cards

New York, NY, US

Senior CBT Developer and designer

Provided Microsoft Office training to Blume Tech's ClientsDeveloped and delivered a class on "What's New in MS Office 2007".Lead trainer to provide nationwide corporate MS Office training via in-house and online.Developed MS EXCEL 2007 VBA macros to automate client processes.Subject Matter Expert (SME) answering any phone or e-mail questions on Microsoft.

Traveled nationally providing Microsoft Office 2007 training to all corporate employees.Upper Management / One-on-One sessions.Concentrated group classes.MS Office 2007 seminars.After receiving corporate wide feedback, developed (with management) a focused education training program.Subject Matter Expert (SME) answering any phone or e-mail questions on.

Foster City, CA, US

• Developed Siebel CRM/SFA training deployment and class courseware
• Developed 15 CBT modules in Captivate 5 for new hires and senior management
• Developed 90 Second Flash video to promote excitement in the sales forceo Subject Matter Expert in the development of interactive web-based flash training modules as a preface to the instructor led training and review.
• Lead trainer to provide corporate CRM/SFA applications training
• Vendor for Seibel CRM new hire training - 600 sales representatives in 2 dayso Project manager and lead trainer working in conjunction with sales and IT department for a successful deliveryo MCS,Inc. provided.
• Working with the management team:o Develop Quick Reference Cards for different specialty groupso Created scenario-based instructor guides (scripts) to be used for Sales Force CRM/SFA trainingo Recreated, reviewed and.

Armonk, New York, NY, US

IBM - MAXIMO / SIEBEL CALL CENTER POWER COACHSupported Maximo and Siebel CRM/SFA software to NYCHA employees in the borough offices and their developments throughout the 5 boroughs.Delivered group training sessions on Maximo and Siebel softwareSupported upper and lower management.Received a 3 week train the trainer on NYCHA's custom asset management.

conducting corporate computer training on Siebel CRM/SFA proprietary software designed to support pharmaceutical representatives.Developed and delivered Train The Trainer (T3) classes for deployment.Responsible for interviewing, hiring, and training Novo Nordisk trainers. Delivered New Hire training and upgrade training to managers and the sales.

Lead trainer providing Siebel CRM/SFA end-user training designed to support pharmaceutical representatives for AstraZeneca Lead SAP CRM/SFA trainer for Forest Laboratories providing end-user training to the pharmaceutical sales team.Delivered New Hire training to 50+ students per class.Advised on enhancements for delivery and courseware.Received a Train.

Bagsværd, DK

LEAD TRAINER/DEVELOPER/TECHNICAL WRITER

Dublin, IE

Successfully delivered proprietary Siebel CRM/SFA training designed to support pharmaceutical representatives Trained help desk support to:Decrease service times.Deliver high quality results to sales questions and/or concerns.Reduce help desk calls and cost.

New York, New York, US

Held 6-day accelerated MS Office Certification (Boot-Camp style) seminars throughout the country.Prepared students to take and pass Microsoft Office certification tests.; Conducted customized corporate computer training on a Microsoft foundation to account executives.Created materials to coincide with the customized training for seasoned and new hire.

Conducted corporate computer training on Dendrite CRM/SFA proprietary software designed to support pharmaceutical representatives out in the field. 75+ Students / Class.

New York, NY, US

Globally conducted custom corporate computer training on proprietary software based on a MS foundation.Created and edited manuals for all custom classes.Created and edited database programs to accommodate the unique needs of the employees.

New Braunfels, Texas, US

Traveled to nationwide franchise offices to evaluate current procedures in computer training.Developed and implemented action plans to ensure maximum output at each franchise office.Achieved 33% sales growth in the Long Island franchise.

New York, New York, US

Held MS Office corporate computer training classes to meet the needs of the employees.

Associate Degree, Architecture

Education record