Andy S. Email & Phone Number

New Zealand

Wellington, New Zealand

Operating as Product Manager for a fully remote, multi region, product team tasked with taking a recently acquired SaaS solution to market as a part of DataStax's Cassandra oriented product portfolio.

Wellington, Wellington Region, New Zealand

Supporting an early stage product team tasked with bringing a novel new SaaS solution to market. Continued as Product Manager for the team after The Last Pickle's successful acquisition and integration into DataStax.

Leading the growing Product Management function and developing strategies to expand Optimal's reach into new markets.

Wellington & Wairarapa, New Zealand

Introducing Product Management to a late-stage startup providing a SaaS service to the User Experience industry

Hamilton, New Zealand

Managing and evangelizing a portfolio of network monitoring products targeting a worldwide customer base• Working with customers and account teams to identify new product opportunities and provide business justification• Working with Agile development teams to set product vision, communicate requirements, manage product backlogs and set priorities• Building and communicating product road-maps and generating key product collateral • Performing product sales and trend analysis reports• Determining pricing in line with go to market strategy • Identifying competitors and producing competitive analysis to drive product direction and assist with objection handling

Deploying and supporting 802.16e WiMAX networks.

Leading the WiMAX and UMTS Applications Support Team.• Taking ownership of customer issues and resolving or escalating as appropriate• Implementing strategies to ensure the team provided excellent service to internal and external customers• Ensuring the team had the required levels of technical knowledge and training to provide front line customer support• Communicating upcoming product updates and providing technical advice to Aeroflex Support Engineers worldwide• Providing training for Aeroflex Support Engineers from all worldwide regions• Commissioning Aeroflex equipment and training customers to use them effectively• Identifying product enhancements and utilising software development skills during their design and implementation• Providing technical assistance to the Sales and Marketing Teams by coordinating and providing presales demonstrations when required• Ensuring the quality and accuracy of customer facing technical documentation and training materials

A technical support role operating within the UMTS Development Team. • Management and ownership of customer issues. • Liaising directly with customers via phone, email and in person in order to determine and resolve technical problems and to respond to enquiries.• Providing technical demonstrations and customer training. • Representing customers internally and ensuring project decisions were taken with due consideration for their needs. • Identifying potential for product enhancements and capturing customer requirements.• Accurate and competent communication of technical issues to engineers of differing disciplines within the development team. • Advising customers on the interpretation of technical specifications and standards.• Providing technical assistance to sales and marketing teams. • Using software skills to develop and debug custom test scripts and product enhancements to meet customer objectives.

A software development role operating within the product Enhancement team. The role involved working with team members to develop conformance tests scripts and product enhancement for the company’s GSM test products. • Design, implementation, documentation and test of GSM Conformance Test Scripts using Visual Basic• Diagnosis and repair of system faults• Interpreting and applying technical specifications and standards,