Managed a Customer Success team at Blackbaud that focuses on helping our largest and most complex customers within multiple non-profit verticals grow their missions and successfully realize organizational goals. Was responsible for successfully establishing and maintaining 1:1 and 1:M Customer Success models from a leadership perspective through defining operational and process models.

I was honored to work with Arts and Culture customers to increase solution adoption and share strategies that strengthen our business relationship, improve client satisfaction and contribute to successfully achieving their goals and mission. Additionally, it was fulfilling to help grow the customer success business operationally and to establish business processes for our work.

Over my tenure as a Consulting Manger I mainly concentrated my efforts in fundraising and vertical specific consulting in Arts and Culture. My responsibilities varied from line management for as many as 20 individuals and the financial responsibility of managing to annual revenue targets in excess of $2 million while growing operations and increasing client satisfaction.Additionally, I was fortunate and able to collaborate with Marketing, Sales, Customer Support and Product Development over my tenure on business development, business strategy and customer care initiatives. Lastly, I carried the responsibility of managing product launches focusing on Product Marketing, Services and Sales Enablement two software solutions.

I was excited at the opportunity to create this role that incorporated a number of my strengths and interests. The role allowed me to partner, support and collaborate with Sales in pursuits that involve the sale of consulting services focusing on new client acquisition and penetration into existing customer base. Through my work I was able help my peers achieve their targets while helping our customers satisfy a business need better positioning them to meet their goals and objectives. To support these efforts I developed an 8-question fundraising operations survey that provided an understanding of the customer's current state and possible needs. Over this period I was able to realize over $150,000 in bookings revenue and identified near-term future opportunity of $75,000.

Over the course of my time as a fundraising consultant for Blackbaud, I worked with hundreds of non-profit organizations organizations spanning North America and the United Kingdom. I was directly accountable for determining scope, budgetary requirements, and schedules for each project for both new customers and existing customers. I was able to gain a vast amount of experience of how non-profits function, best practices in fundraising operations and strategy.

Being part of the emerging Professional Services business at Blackbaud was rewarding. In to being a fundraising consultant, I pioneered all facets of sales support operations encompassing RFP responses, statement of work templates and new service-offering production.