At Redemption Plus I am the Chief Technology Officer and there is never a dull day. If there is anything related to process, systems, technology, or data, I am there to lead the way. I oversee the daily operations and provide strategic direction of the Information Systems team including the management of network, servers, application support, and application development. I work among the strategy team to identify ways to leverage systems, information, and industry trends on how to push our company forward into the future. A large part of my duties include project management for our B2B e-commerce website, as well as the systems integration with our ERP & CRM. I serve as an internal I.S. consultant by working directly with our internal team members to identify ways how to help them be more successful in the work they do. Additionally, I build relationships with our Industry partners to help design processes and systems to integrate our systems through EDI & API development. Finally, I am our champion for Salesforce.com, our in-house Microsoft SQL guru & reporting master, and the administrator for our ERP software (Sage 100).

At HSSH, I was a hands-on manager that oversaw all daily operations for the IT department. My biggest accomplishment was serving as the project manager for the deployment of the Meditech EMR system. This required constant communication with all of the department leaders and a deep understanding on my part of how the entire hospital process needed to run from patient scheduling all the way to billing/collections. Additionally, I led the integration projects with 3rd party vendors to ensure that their systems worked with the meditech system (LAB/PACS/Barcoding/Reporting).I also led the management of the IT Infrastructure, software, & help-desk for the hospital. This included all of the desktops, laptops, servers, switches, routers, wireless access points, VOIP system, and firewall. In order to lower the total cost of ownership for our infrastructure, I led the implementation of VMware to consolidate the number of physical servers that were under utilized.

Whoa! Things just got real. This was my first real job outside of college to start my career. Here I was the primary point of contact for the hospital's help-desk. Instead of being a techie hiding behind their computer in the server room all day, I frequently visited different areas of the hospital to build relationships with all of the departments to increase customer satisfaction. I was held accountable to keeping software systems (Active Directory, Exchange, Microsoft Office) and hardware (desktops, thin clients, laptops, servers, and switches) running smoothly for the hospital. I also learned how to be an administrator for Meditech EMR and the Imagenow paperless documentation system.

My first promotion. I was able to go from pizza dinners to the occasional hamburger helper meal. Here I led the student computer training center, where we provided cool technology tools for students and faculty to use. These were things like an audio booth to record music, video equipment to convert VHS or video camera recording to DVD or video files, and using the Adobe creative suite software. I managed projects to deploy new technology and helped find what the next cool thing coming out was. Additionally, I trained co-workers on best practices when providing customer service.

My first college job. I wanted to upgrade my dinners from ramen to pizza, a feat many college students can understand. In this role I was a an administrator for 3 campus computer labs. I created and deployed multiple system images for laptop and desktops. When equipment was broken, I had to troubleshoot and repair. I also created policies for asset procurement and recycling.