Linux Administrator
Hyderabad, Telangana, India
Security Delivery Specialist – Identity and Access Management – Dec 2013 to Dec 2014▪ Administration of user’s accounts (Creation /Deletion/Modification/Add or Remove users)Folders & Groups management in Windows Active directory▪ Brief Knowledge on Lotus Notes, ITIM, GIAMA, Maximo, ISIM, Remedy,▪ Worked on different platforms while managing user ids on different platforms like AIX, LINUX, SOLARIS▪ Worked as CyberArk Admin and Managed the account and CPM policies and PrivateArk.▪ Handled Priority Tickets and performing IAM task over the conference calls and on prioritybasis▪ Handled CIRATS/NCIs and driven its closures per the target date▪ Implemented Critical changes over the weekend with minimal down time and Impact▪ Responsible for end-to-end transition of various accounts and ensuring training is done forBAU team▪ Facilitating the designing, administration, implementation, and maintenance of the Identityand Access Management (IAM) solution infrastructureHandled multiple transition of accounts and transformed as per IBM policies▪ Good knowledge on migration and relocation of data centers▪ Demonstrated leadership, quantitative and strategic thinking and collaboration▪ Excellent communication and presentation skills and ability to effectively communicate withall levels including customer▪ Good knowledge on MS office and projects▪ Managed transition and transformation programs including client facing roles Incident Co-ordinator: Nov 2012 to Dec 2013▪ Managing databases for all the pooled accounts.▪ Maintain the MTTR for the tickets and ensure that there are no aged tickets in our queue to reduce customer dissatisfaction.▪ Reviewing the documents with the customer on time and keeping the documents up to date.▪ Publishing the Reports (Daily Site reports, HD fix Report, WRM reports) Weekly/ Monthly.▪ Publishing Agent Analysis Report monthly and Agent stats data Weekly.▪ Do the daily scrubs to maintain SLA for the team as set by the clients
