Md Abdul Waheed Email & Phone Number

Hyderabad, Telangana, India

• Worked as an Account Health Specialist for an online Live System which includes Inboundand outbound calls, along with Email Cases.• Effectively managed a high-volume of inbound calls from Sellers. Helped sellers in regards withthere Account health and performance related queries.• Reached out to sellers via outbound calls and help them improvising there account health ratingand helping them in addressing the violations and metrics issue according to the policies.• Created SIM’s and Tickets and forwarded to appropriate Teams as per the issue andrequirement.• Handling an average of 20 Tasks including calls and Emails per day by addressing Sellers inquiriesand solving problems.• Handling the issues of the Sellers regarding their Account Health, Violations, Metrics andPerformance in regards with Order Performance, Shipping performance and policy compliances.• Managed wide variety of resource service and administrative tasks to resolve issues quickly and.• Ensured superior experience by addressing Sellers concerns, demonstrating empathy, andresolving problems accordingly.• Consistently met performance benchmarks in all areas as Seller Experience (Knowledge,professionalism and helpfulness) , CHT and contact Rate.• Also, helped many sellers in avoiding the account enforcements.

India

Worked as a Global Support Executive for an online Live System including calls and chats. Effectively managed a high-volume of inbound calls and chats Including Tickets. Directed calls and tickets to appropriate individuals and departments. • Handling an average of 50 tickets including calls, chats, and Emails per day by addressing Resource inquiries and solving problems. Handled the issues of the resources regarding their Paystubs, Benefits, leave structures and all the types of issues related to their taxes, payments and issues after contract ends. Also, I help the third-party vendors and Government officers in verification of employment of the resources. Managed wide variety of resource service and administrative tasks to resolve issues quickly and efficiently. Ensured superior experience by addressing resource concerns, demonstrating empathy, and resolving problems accordingly.

India

Worked as Customer Support Associate in live chats, Phones and Emails. Politely handled Customer Queries and resolved within given time frame. Handled high volume inbound contacts. Worked as Subject Matter Expertise ( SME) on multiple occassions in training up new hires. I have been awarded as "Star Performer" multiple times. Also got recognition as quick learner and adapting changes and solving issues in framed time.

India

Preparing Journal Vouchers, Ledger Payment of different modes and Cheque Vouchers and Bank payment. Handling Accounts Receivable & Accounts Payables, including Advance Ledger Accounts and Payments. Maintaining Day to day books of accounts. Preparing Payrolls of employees. Including Incentives/Offers. Preparing Monthly payments and Financial Reports. Preparing day-to-day Financial Expenses like, Petty expenses and Miscellaneous Expenses after analyzing the payments, these expenses are reporting to General Finance Manager.

Master Of Business Administration - Mba, Finance And Marketing, Second Division

Bachelor Of Commerce - Bcom, Computers, Second Division