Md Abdul Waheed Email & Phone Number

Hyderabad, Telangana, India

• Worked as an Account Health Specialist for an online Live System which includes Inboundand outbound calls, along with Email Cases.
• Effectively managed a high-volume of inbound calls from Sellers. Helped sellers in regards withthere Account health and performance related queries.
• Reached out to sellers via outbound calls and help them improvising there account health ratingand helping them in addressing the violations and metrics issue according to the policies.
• Created SIM’s and Tickets and forwarded to appropriate Teams as per the issue andrequirement.
• Handling an average of 20 Tasks including calls and Emails per day by addressing Sellers inquiriesand solving problems.
• Handling the issues of the Sellers regarding their Account Health, Violations, Metrics andPerformance in regards with Order Performance, Shipping performance and policy compliances.

India

• Worked as a Global Support Executive for an online Live System including calls and chats. Effectively managed a high-volume of inbound calls and chats Including Tickets. Directed calls and tickets to appropriate.
• Handling an average of 50 tickets including calls, chats, and Emails per day by addressing Resource inquiries and solving problems. Handled the issues of the resources regarding their Paystubs, Benefits, leave.

India

Worked as Customer Support Associate in live chats, Phones and Emails. Politely handled Customer Queries and resolved within given time frame. Handled high volume inbound contacts. Worked as Subject Matter Expertise ( SME) on multiple occassions in training up new hires. I have been awarded as "Star Performer" multiple times. Also got recognition as quick.

India

Preparing Journal Vouchers, Ledger Payment of different modes and Cheque Vouchers and Bank payment. Handling Accounts Receivable & Accounts Payables, including Advance Ledger Accounts and Payments. Maintaining Day to day books of accounts. Preparing Payrolls of employees. Including Incentives/Offers. Preparing Monthly payments and Financial Reports..

Master Of Business Administration - Mba, Finance And Marketing, Second Division

Bachelor Of Commerce - Bcom, Computers, Second Division