Support Engineer
Current1. Customer Support for Wpmet plugins, and GetGenie AI. Debug, Troubleshoot, and offer a solution to the specific issues. 2. Actively managing customer support threads on HelpScout, Live Chat, Ticksy, ThriveDesk, and WordPress.org forums. 3. Resolving theme issues and implementing new features. 4. Reporting bugs to the Dev Team by GitScrum. 5. Writing documentation, knowledge base, and making video guidelines for extended support.